Frequently Asked Questions
Find answers to your questions
Project FAQ
As with my previous campaigns, shipments to the United States will be handled through my fulfillment partner based in Seattle, Washington. Once production is complete, all products will first be delivered to me so that I can perform a thorough inspection and quality control check on every item. After this process, all packages intended for US backers will be shipped in bulk to my partner in Seattle, who will then handle individual deliveries throughout the United States. This process is the same one used for my previous campaigns and allows US backers to receive their rewards without having to pay additional customs duties, import fees, or tariffs upon delivery. To ensure accurate and efficient fulfillment, my logistics partner estimates that it may take up to one month between receiving the inventory at their warehouse and dispatching packages to US backers. As with my previous campaigns, it is essential that you complete your BackerKit survey and pay your shipping fees before the deadlines announced in campaign updates. Orders finalized before the deadline will be included in the first shipping wave. Surveys completed or shipping fees paid after the deadline may result in delayed processing and later shipment.
I would have liked to offer Pay Over Time for this campaign, but I’ve decided not to enable it this time. All orders must be fully finalized (including completed survey and shipping payment) before production and fulfillment begins. This is necessary to ensure a smooth, consistent, and predictable fulfillment process for all backers across all regions. Because installment payments extend the time needed to finalize orders, they are not compatible with the fulfillment schedule of this campaign.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.