Frequently Asked Questions
Find answers to your questions
Project FAQ
The art for the deck has been completed for over a year already, and the guidebook is almost completed. The packaging is being designed, but otherwise everything for the project is finished and ready to go to manufacturing immediately. Past tarot/oracle tool projects have taken longer because either all the art wasn't ready or the guidebooks were still being worked on. That is not the case on this project. Because we are looking at receiving funds from this project in November, we need to plan around the Chinese New Year in February. If possible, we will ship all items before, but if the manufacturing doesn't line up, we will get the items heading into fulfillment in March and April.
Well, this is our only normal, standard, 78-card tarot deck. So it's the only traditional tarot deck you need. All of our other decks are special babies and deserve to be bought as well. : )
Hello! My name is Seven Dane Asmund, and I am the sole-employee of Publishing Goblin. You'll be reaching out to me! You can email me at [email protected]. You can also check the Discussions page here on the campaign: https://www.backerkit.com/c/projects/publishing-goblin-llc/the-goblin-s-tarot/discussions/98435
||Refunds|| I will refund any pledges within 30 days of the campaign's finish date no questions asked*, from October 22nd to November 22nd, 2026. After that time, no refunds will be granted for any reason. *If this campaign is quick and your order has already shipped before you ask for a refund, even if it was in the refund window, the refund will not be honored.
||Tracking|| Tracking info will be automatically sent to provided email addresses (the one you used here for your backerkit account!), and it is the backer's responsibility to follow up on their packages should problems arise.
||Shipping Fees|| You will be charged shipping fees at a later time in the pledge manager, closer to when we actually ship. This includes VAT, IOSS, GST, or whatever taxes or duties your country may charge. If you do not pay for your shipping fees, you will not receive your items.
||Damaged or Missing Items, Lost or Misdelivered Packages|| You will have 30 days after your package arrives to you to report to [email protected] if you need replacement items or have missing items in your order. For packages that go missing, you will have 45 days after the item is sent (60 for international packages) to report lost or misdelivered packages to have us resend or follow up on the items. Backers are responsible for providing proper and up to date email addresses on Backerkit, and for reading updates as they come out to inform them of this information and the deadline dates.
||Fulfillment and Deadlines|| To receive your rewards, you must fill out your survey. Once the first wave of backer items has been sent out around the world for people who get their surveys and shipping charges in on time*, remaining backers will have 30 more days to complete surveys to then receive their rewards. Any who do not do so in that time forfeit their rewards, and funds they paid into the project are considered donations to the project. No refunds will be made at that time for people who do not get their surveys in. *This will be made clear in updates when we know for sure that we're moving to shipping, and will be clarified in multiple updates prior to starting the 30 day final reward claim timer. **Any backers that use the Pay Over Time feature cannot fill out their survey until they finish the payment plan an additional 3 months after the project ends. These backers have their deadline timers start when their survey unlocks.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.