Hello Strategists! Apologies for the lack of an August update- I typed one up and accidentally left it as a draft. Thankfully it isn't much and the info is still pertinent so we're wrapping it into today's update!
Shipping Timeline As previously discussed in our July update our shipping schedule has changed, initially we were aiming for an end of August ship date but due to port delays and typhoons in China when shipping when the cargo set sail they are not in the US just yet. They're currently on course to arrive this month and for us to begin shipping in early October which will only put us 6 weeks behind our intended fulfillment timeline.
Addresses We're sending out the notification that addresses will be locked in 48 hours! When we learned about the delays we left the surveys and address changes open but now that the shipping is approaching we're locking in addresses.
Card Errors/Declined Cards We will be re-attempting to charge cards that declined or errored one more time just after we close addresses so there is still time to update your payment data and receive your pledge during fulfillment. If your card is declined again when we charge in 48 hours then you will need to email us individually for assistance with payments and fulfillment.
Thank you for your continued patience, strategists, we appreciate you and we're excited to get these into your hands as soon as possible!
It’s the last week of July! Next week is Gen Con which means that most of the Renegade crew is heads down preparing for the Best Four Days in Gaming and we wanted to get this update out before we all go to Indianapolis.
An unfortunate note to begin our missive, while we’ve been on track with production, due to ongoing geopolitical impacts on global shipping and other factors outside of our control, fulfillment of these campaigns is now expected to begin in October.
While we understand it’s not ideal, we appreciate your patience and understanding about this change. As always, if we get any news about early arrivals or further delays we will let you know as soon as we can.
The good news about this is that if you’ve been having trouble updating your card or need to change your address you still have time! We’ve reopened survey editing so if you’ve been previously having trouble you should be good to edit it now.
If you have any urgent questions, comments, or concerns please feel free to leave them in the comments here! Our inbox has been very busy so it’s taking us longer to reply to emails.
Thank you again for your understanding, strategists, we salute you!
Hello Strategists! Summer is here and we're busy bees over here at Renegade! We recently had our June Renegade Con, and we're prepping for THREE cons in July- so if you're planning on going to Scape Con in Indianapolis or LitRPG Con in Denver we'll be there!
We'll also (of course) be at Gen Con! Join us for the Greatest Four Days in Gaming and check out everything we'll have on the floor with us! Unfortunately we won't have any of your accessories ready by then, however we ARE still on track to deliver everything to you starting in August!
We have about 40 backers who haven't filled out shipping or tax info and we won't be able to send out pledges until we do! Please double check your survey as we'll be locking down the entire survey system on: July 10th, 2026 Thanks for checking your survey!
Not much more to say besides asking ahead of time for forgiveness if there's no July update! If we get any photos or other info though I will run here and tell all of you at once!
Good Day Strategists! Apologies for the long silence between updates. Over here at Renegade we've been very busy (maybe you saw our Dungeon Crawler Carl campaign?) so we've been stretched pretty thin.
However like any good strategists we're hitting the ground running and getting back into the swing of things! If you've reached out via email expect a reply email soon.
The pledge manager will remain open until the end of this month to allow for Pay Over Time Backers to access it and fulfill their surveys.
Besides the update about the pledge manager it's pretty quiet! Manufacturing and production are underway and still slated for August of 2026 so your games and accessories will still arrive when you expect them to.
We appreciate your patience and welcome you to comment below or email us at [email protected] if you need any assistance.
Thank you, Strategists! For now, this is Over and Out!
Hello Strategists! Just a short update to say the Pledge Manager is open and a quick walkthrough with pictures to hopefully help with any questions.
Late edit: If you are using Backerkit's Pay Over Time Feature your survey will not open until the final payment has been made.
1. The link from your email should take you to a page that looks like this: Extra tip: If you pledged a la carte and want to switch to a higher level click the link under the green button
2. You'll be asked a few questions, including verifying that your pledge is already in your cart and anything you add will incur and extra charge. 3. You'll reach the add-ons page! If you wanted to add other accessories or bundles to your pledge this is where you'll order those.
In this example I pledged for the Ikusa Bundle and also added an Axis & Allies Bundle Extra tip: Your pledged amount (highlighted above) is the money you've already paid and is credited to your pledge.
4. The next step is address for shipping! And like the note on the side says if you move between now and fulfillment there will be an opportunity to update your address later on. 5. Final step is confirming all the info is correct and inputting your payment information! The order total shows what you'll be paying when you fill out the form. The $65 pledged during the campaign is already credited bringing the total from 278.86 to 213.86. 6. You'll be taken to a Review page where you can see a summary of your purchase, your shipping info and your status (if you skipped an earlier step by mistake and need to fix it)
Thank you Strategists, as always we're happy to answer any questions in the comments. Have a great weekend!
Hello Strategists! We're spicing up this Tuesday with an info drop about the next steps for this campaign.
This will be routine for anyone who's backed a campaign with us before but if you haven't (or it's been a while) read closely!
What's happening now? Today we're going to send out a Pledge Manager smoke test. Long story short it's a test of the system and our surveys that gets sent to a random small percentage of backers. Once those go through and we're sure everything works we'll open the Pledge Manager for everyone. Right now we're aiming for the Pledge Manager to open Friday, March 13th, and for it to be open until the end of the month (closing on March 31st).
What's a pledge manager? The pledge manager is where you’ll pay for shipping, sales tax (if applicable), and any extra add-ons you want to attach to your pledge. Your initial payment at the end of the campaign will already be credited to your pledge so you will not be paying for your pledge again.
Do I have to fill out the pledge manager? Yes. If you don't fill out the pledge manager this can delay or result in loss of your pledge due to factors like missing shipping address or unpaid fees. If you don't fill out the pledge manager it'll be harder for you to get your pledge later on.
When will I get my pledge?
We’re currently aiming for an August 2026 fulfillment date- as we get manufacturing going and we solidify the timeline we’ll be able to set a solid date and we’ll notify you in an update.
Will we still be getting regular updates?
Yes! But a bit slower. We’ll drop the occasional production and shipping update about once a month until fulfillment. We’ll also use these updates to let you know if there’s going to be any delays or major changes.
Hello Strategists! Apologies for the lack of an August update- I typed one up and accidentally left it as a draft. Thankfully it isn't much and the info is still pertinent so we're wrapping it into today's update!
Shipping Timeline As previously discussed in our July update our shipping schedule has changed, initially we were aiming for an end of August ship date but due to port delays and typhoons in China when shipping when the cargo set sail they are not in the US just yet. They're currently on course to arrive this month and for us to begin shipping in early October which will only put us 6 weeks behind our intended fulfillment timeline.
Addresses We're sending out the notification that addresses will be locked in 48 hours! When we learned about the delays we left the surveys and address changes open but now that the shipping is approaching we're locking in addresses.
Card Errors/Declined Cards We will be re-attempting to charge cards that declined or errored one more time just after we close addresses so there is still time to update your payment data and receive your pledge during fulfillment. If your card is declined again when we charge in 48 hours then you will need to email us individually for assistance with payments and fulfillment.
Thank you for your continued patience, strategists, we appreciate you and we're excited to get these into your hands as soon as possible!
Hello, is there an E-mail i can contact about a possible refund? I still genuinely want these products but financial troubles have forced me to refund several projects i had money in. I'll definitely buy these products off the shelves, especially the Task Force pieces and the Dice Box. I love the Hit Dice too :) but yes, is there an email where i can contact someone?
It’s the last week of July! Next week is Gen Con which means that most of the Renegade crew is heads down preparing for the Best Four Days in Gaming and we wanted to get this update out before we all go to Indianapolis.
An unfortunate note to begin our missive, while we’ve been on track with production, due to ongoing geopolitical impacts on global shipping and other factors outside of our control, fulfillment of these campaigns is now expected to begin in October.
While we understand it’s not ideal, we appreciate your patience and understanding about this change. As always, if we get any news about early arrivals or further delays we will let you know as soon as we can.
The good news about this is that if you’ve been having trouble updating your card or need to change your address you still have time! We’ve reopened survey editing so if you’ve been previously having trouble you should be good to edit it now.
If you have any urgent questions, comments, or concerns please feel free to leave them in the comments here! Our inbox has been very busy so it’s taking us longer to reply to emails.
Thank you again for your understanding, strategists, we salute you!
I have been trying to update my card details as I got a notification that payment for shipping had not gone through as I had not updated my card details.
When I enter the new card details and click "update", it just sits there spinning around saying "updating". I have done this over a dozen times now and emailed support but got no response.
Any suggestions?
Friendly Neighborhood Crowdfunding man here!
Double check your "Pledges & Surveys", View your pledge, and verify that everything looks correct. Wow, I really do not like the Backerkit interface. I am unable to see that shipping has been collected, I know it has, I was charged on... ffs..... I swear I commented about the charge, but can't find it in the discussions.
Some other Renegade specific observations: If you miss the PM closing, it could be frustrating contacting Renegade. They will likely get you sorted out, but it might take longer than expected. Indie creators live and breath their project and probably spend way too much time responding at all hours. Big companies like Renegade have limited staff, often work business hours, and have vacations and illness to contend with.
Hey, why not throw in a helping hand now and then, right?
I may not be the hero you deserve, but I might be the hero you need?
