Frequently Asked Questions
Find answers to your questions
Project FAQ
Please use the contact form on my website: https://www.roundbirb.art/pages/contact
We ship from The Netherlands.
You will be charged for shipping after the campaign is finished and after you complete your survey. A shipping cost estimate is shown on the main campaign page.
For backers from the US: We will collect and remit tariffs for you, so that you won't be surprised with an additional tariff bill upon receiving your package. The items in this campaign have China as its country of origin. Currently, tariffs on Chinese items are set to 20%. However, this is subject to change. Tariffs will be collected during the survey, so please take into account this extra charge.
If you back both campaigns before they end, you will qualify for our special cross-collab incentives.
We’re offering combined shipping for those of you who back both Birds of North America and our partner project. Since Appeltjesgroen and I are locals we will meet up and do the bulk of the fulfillment together. We will bundle all of your pins into one package and only charge shipping costs on one of the campaigns. Those who opt in will be charged for shipping on Birds of North America, and will have their shipping fees waived on Frogtastic Frogs. You will be able to opt in for combined shipping after the campaign, during the survey.
In order for me to send you your rewards, your survey needs to be filled in, and your pledge needs to be completely paid. I cannot ship your rewards if your survey is unfinished. If your survey and/or payment is still failed 3 months after the "LAST CALL" update, your pledge will be considered a donation.
Refunds will be handled on a case-by-case basis. Since most (if not all) funds will be used for manufacturing product, it may not be possible to receive a refund. By law, after collecting payment, EU customers have 14 days to request a cancellation of their pledge.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.