Frequently Asked Questions
Find answers to your questions
Project FAQ
It's a great fit for anyone who enjoys cheerful holiday spirit and clever puzzles. You don't need a lot of experience with escape rooms and puzzle games to play these cards but it will definitely help. We successfully playtested with both beginners and enthusiasts.
Absolutely. Each greeting card or postcard has a designated space for your message inside, so you can include your holiday wishes and sign it. The postcards also have space for a mailing stamp. It's both functional AND fun!
Yes! You don't have to write on the card if you want to pass it along. There are no puzzles that require destroying any elements of the card.
The cards can be played solo or cooperatively, and as with all things Christmas, you’ll probably get the most out of them if you sit around with your loved ones and solve them together.
All cards are very family-friendly! However, the puzzles are quite devious, be prepared! Our playtest showed that CLAWY CHRISTMAS is the most appropriate for a particularly smart child, with the help of an adult and online hints. All postcards, except the "Christmas in Tune" are also a good fit for a clever puzzle-loving kid.
There is a smart hint system available online, you will find a link on the back of your card.
We ship internationally, from our HQ in Quebec, Canada. Our products are fully CUSMA-compliant, which means no extra tariffs or import fees between Canada and the U.S. Plus, we will ship immediately after this holiday market pop-up. Hassle-free and with plenty of time to receive the cards well before Christmas!
After the project concludes, cancellations or changes won't be possible due to the fact that we will be collecting the addresses and shipping the cards immediately. It is necessary to ensure that all backers get their cards in time for the holidays. Unfortunately, that means that we won't be able to accept refunds at this time.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.