Project Update: Failed payments and how to resolve them
Hi there everyone
Thank you again for your support, most of the payments have been processed however there are 3 that have failed so here are a few resources to help those whose payments have failed:
The first and most common reason your payment may have failed is due to your bank denying the charge. You can either contact your bank to ask them to approve the charge or change your payment form.
Here is a guide to changing your payment method:
https://help.backerkit.com/article/651-how-do-i-update-my-payment-method
If you change your payment method and still run into problems please follow this guide:
https://help.backerkit.com/article/497-payment-issue-declines
Please don't hesitate to reach out to Backerkit for support if you cannot get your payment to go through. Unfortunately we will not be able to fulfill pledges that are unpaid
Thanks again everyone!
Thank you again for your support, most of the payments have been processed however there are 3 that have failed so here are a few resources to help those whose payments have failed:
The first and most common reason your payment may have failed is due to your bank denying the charge. You can either contact your bank to ask them to approve the charge or change your payment form.
Here is a guide to changing your payment method:
https://help.backerkit.com/article/651-how-do-i-update-my-payment-method
If you change your payment method and still run into problems please follow this guide:
https://help.backerkit.com/article/497-payment-issue-declines
Please don't hesitate to reach out to Backerkit for support if you cannot get your payment to go through. Unfortunately we will not be able to fulfill pledges that are unpaid
Thanks again everyone!
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