Hi friends! Everyone now has a tracking number. It should be in your backerkit account - and sent via email (From backerkit). If you didn't receive anything, please check your acct to make sure shipping is paid and your survey is fulfilled. Theres about 66 of you who haven't!
Additionally, I have to be transparent in the fact I ran out of adoption papers. I ordered more from a local printer so I should have them in a few days - I apologize for a final delay. Here are the files if you want to reprint your own if it arrives a little wrinkled:
Any issues with orders, send me an email at [email protected]. Please allow me a week to respond, don't be afraid to poke me if I'm taking a while though!
Lastly, I want to thank everyone again for their patience while I work on fulfillment! This has been a one pony show - by a chronically ill artist who hasn't taken a day off packing since July, I have been working so hard to ensure everyone gets their pals, and that their pals are perfect for them! Thank you all again!
Hi friends! Wanted to pop in and say I'm currently 80% complete with fulfillment. I have mostly large orders and international orders left. If you ordered 5 or more plushies, you may receive two packages!
Additionally there are still 66 people who have either not paid shipping/add ons, or have not fulfilled their surveys. I can't send you your items if you have not done this~! As a reminder, send any plush issues to [email protected] and I will rectify it. Please allow me up to a week to get back to you, but don't be afraid to send another email if you're waiting on a response.
Hi friends! The second half of the pals arrived yesterday. I now have every Pal in my possession! Yippee~! I currently have 557/1870 orders fulfilled. I aim to have it completely finished by mid September at the latest. I ask that you have patience as I work, and at the moment I'm unable to give specific delivery estimates based on what you ordered or where you are. Thank you for understanding! If your plush arrived damaged or defective, please send an email to [email protected] and I will be able to exchange your plush for a new one! I am just one person running this entire project, so please expect a few business days for most email inquiries. Thanks everyone~!
Fulfillment ongoing~! Currently 10% complete, and SERIES 2!
Hi friends~ Thanks so much for everyones patience. I have a few announcements! Fulfillment is currently ongoing. On Sunday I received the first half of the pals (Berry, Flora & Dreampuff). The other half will arrive this weekend. Currently, I have shipped about 150 Berry-only orders. I still have another 150 to go (Domestic only). So if you received tracking, please keep in mind it can take up to a week or so to update.
I will be doing large batches of shipments which is why the tracking may take a week or so to update. I'll be doing Flora next, then Dreampuff, and just go down the line and then move onto multi-plush orders. IF YOU WANT DAILY UPDATES ON FULFILLMENT: Please join my Discord Server! I'll continue doing updates here, about once a week or so until we're all finished! Thank you for your patience.
Additionally, as we are wrapping this campaign up, I do have a second series of Sugarbell Pals that I'll be launching August 26th. You can follow the campaign here if you're interested! For any potential issues with your plushies, please send an email over to [email protected], For any potential issues with your address or pledge, please contact backerkit support.
Sugarbell Pals fulfillment set to start by end of next week: PLEASE UPDATE ADDRESSES!
Hi friends~! I'm waiting on the delivery of the sugarbell pals, which should be happening within the next 7 days. WHICH MEANS.. I'll be locking addresses tomorrow, Friday evening. PLEASE ensure that your address is up to date! Failure to update address, and in the instance the plush is sent to an old address, I am not responsible for sending a replacement to a new address. Thanks everyone! I will update again when I officially have the pals in hand. Fulfillment will take a little while, and I plan on starting with single plush orders first!
Sugar beans have arrived! Please be sure to UPDATE ADDRESSES!
Hi friends, the sugar beans are here! If you ordered *just* a sugar bean, please be sure to update your address as these will be shipping out before the rest of the campaign.
Sugarbell pals are all en route and should be here hopefully by late July!
Here are the beans! Thank you all for your patience. I'm so excited to begin fulfillment and for everyone to get their babies!
Hi I've tried emailing and contacting on Instagram and haven't had a response. There is a loose wire in my Berry that pokes me when I hold it and is close to the surface, it is on the wing attachment. The other side is fine. I'd like to request a replacement please.
Hi I've tried emailing and contacting on Instagram and haven't had a response. There is a loose wire in my Berry that pokes me when I hold it and is close to the surface, it is on the wing attachment. The other side is fine. I'd like to request a replacement please.
had to cancel my order on the next set due to the $125CAD brokerage UPS is charging on delivery in canada. $40CAD shipping fee makes it $165CAD on a $350CAD package, which is more than i can continue to afford.
Hi friends! Everyone now has a tracking number. It should be in your backerkit account - and sent via email (From backerkit). If you didn't receive anything, please check your acct to make sure shipping is paid and your survey is fulfilled. Theres about 66 of you who haven't!
Additionally, I have to be transparent in the fact I ran out of adoption papers. I ordered more from a local printer so I should have them in a few days - I apologize for a final delay. Here are the files if you want to reprint your own if it arrives a little wrinkled:
Any issues with orders, send me an email at [email protected]. Please allow me a week to respond, don't be afraid to poke me if I'm taking a while though!
Lastly, I want to thank everyone again for their patience while I work on fulfillment! This has been a one pony show - by a chronically ill artist who hasn't taken a day off packing since July, I have been working so hard to ensure everyone gets their pals, and that their pals are perfect for them! Thank you all again!
