Frequently Asked Questions
Find answers to your questions
Project FAQ
On top of shipping, there will be an additional tariff cost to all USA backers. (estimated to be 10% of your total pledge/add-ons ) This will not be calculated or charged until we are ready to ship. This is due to the new changes coming on the 29th of August 2025.
If you are in the European Union, there are new changes that have just come into effect; the sales tax will now need to be included when we charge shipping (which is 17-27% of the total value of the items) Alongside an additional duty and handling fee, which will be included in your base shipping as well. The additional tariff won't be added until we are ready to ship. This is a very new change, and we will keep you informed if it changes.
There will be a question in your survey asking if you want to combine your shipping. This means you will not get your 'ready to ship' items right away, but you'll get them with your dnd cute critters pledge. If you choose to combine shipping, you will get up to £5 off your shipping fee when we charge for the summer sales shipping! (Tariff and VAT still apply)
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.