Frequently Asked Questions
Find answers to your questions
Project FAQ
Shipping will be collected when our campaign is completed. All orders will be packaged and shipped in a box or mailer. Sticker or smaller-item orders will be shipped via envelope. Shipping times may vary by location and be delayed due to unforeseen circumstances. We cannot 100% guarantee shipping times or charges. United States: 4-10 Estimated Business Days Canada: 4-20 Estimated Business Days International: 4-20 Estimated Business Days For international backers, please note that you will be responsible for any customs/VAT fees that may be incurred. By law, we cannot change the price or mark the items as gifts on customs forms. So, if you do not accept the package and it is returned to us undamaged, we can refund you the costs minus shipping. UK and EU Backers: Due to the new VAT laws, you will likely receive VAT charges upon delivery of your rewards. By backing, you understand that you may have to pay VAT upon delivery. If a package is returned to us due to an incorrect address, we will contact you via email from [email protected]. If this situation occurs and you wish to have your package resent to a new address, you will be responsible for the shipping payment. This is due to shipping costs not being refunded to us when a package is returned. To avoid this, please ensure that you are providing the correct address. All packages that are to be shipped later must be made known to us immediately so we can plan accordingly.
These will be the specs for the plush backpack. Backpack Specs: Our design is for the backpacks to be 15-16 inches tall. The width of our backpack design is 11-12 inches. The storage area will be 6-7 inches. The storage area will have a printed design. Straps will be removable. Black hardware. Material will be rabbit fur. (This is the type, not real rabbit fur) Embrodered eye and face designs. (This may be changed a little due to manufacturer updates.) If so, you will be updated in the comments.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.