Frequently Asked Questions
Find answers to your questions
Project FAQ
If people do not make their payments or their cards decline, any unlocked goals that are not met will be relocked, with the exception of the main goal. For example, stretch goal 7 got funded but backers cancelled last second or cards declined then cancelled making the money goal drop under goal 7 you would still get main goal up to goal 6. This is do you making sure we don't have to pay too much out of our own pocket on top of the freebies we are funded out of pocket and samples we fund out of pocket. If this happens everyone will be informed. This will not be the case if its only under by a few hundred dollars. Thank you for understanding.
Not a problem! If you need to change your address while products are in production, you can do so. I will give you 48 hours before locking your order.
No, all payments are non-refundable.
If you ignore the survey 3 times after it has been sent, your order will be cancelled, and no refund will be given.
No. Your payment is strictly for your items and the shipping. You will pay VAT and taxes once the item reaches your country. The Backerkit Campaign highlights this as the procedure for this particular campaign.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.