Frequently Asked Questions
Find answers to your questions
Project FAQ
This marketplace event is made for ready-to-ship items, which means we're offering the stock we have already produced and on-hand! Unlike a typical crowdfunding campaign, there will be no huge post-campaign wait to have the items produced, so as soon surveys close, shipping can begin.
It's a mystery! ...But rest assured, you will always receive pins relevant to the bundle you're ordering. The "Dragon mystery bundle" will be pulling from our Chromatic Dragons and Gem Dragons campaigns, and our "Paleo mystery bundle" will be pulling from our recent Paleo Pals pin campaign. The stickers and acrylic charms, however, will be 100% random! It's a grab bag from all our previous campaigns, as well as new & unreleased merchandise. All items within a bundle are considered "A-grade", and will be of the same quality as the rest of our merchandise. B-grade merchandise will always be explicitly marked as such. Additionally, you will never receive two of the same item within a single bundle; every item inside of our bundles are unique!
After the post-campaign survey closes, we will be unable to provide refunds. If you'd like to withdraw from the campaign, please do so before the project ends! No funds are collected prior to the survey closure, so you are free to withdraw at any point before then.
Feel free to send me an email at [email protected]! Backerkit may not notify us of messages right away, so for immediate response, shoot us an email.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.