VERY DISSAPPOINTED IN YOU TOMY! Well, I totally got screwed on this one. When I purchased two of the Enterprise 1:350 Diecasts, I didn't have to pay any extra payments or shipping charges, and with my Klingon D7 order, after checking the few initial emails that were just manufacturing updates through October, I didn't think I'd have keep track of the emails on the Klingon D7 project. I just got a refund on my order and when I investigated, I found that I had numerous emails starting in December 2025 telling me I had to pay a $50 shipping fee to receive my D7. I had no idea. You would think that if you're going to change the process of your shipping policy on your funding programs that you would have a statement in big bold large font letters saying "PLEASE NOTE THAT YOU WILL BE RESPONSIBLE PAYING AN ADDITIONAL SHIPPING FEE AT TIME OF SHIPPING OR YOU ORDER WILL BE CANCELLED, SO KEEP TRACK OF THE EMAILS WE SEND YOU!". And the thing that really bothers me is you had my phone number and never sent me a text. So I called TOMY to ask how I can fix this and their response was, "Sorry, we sent you all these emails and you didn't respond so we cancelled your order and refunded your payment and there's nothing we can do about it. YOU LOSE! YOU GET NOTHING! GOOD DAY, SIR!". So I helped fund your project, and this is the treatment I get. Wow. Well, needless to say, I will never participate in a TOMY funding project again. This is no way to business. This is no way to treat loyal investors/customers. Never again.

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