BackerKit FAQ

How does BackerKit crowdfunding work?

Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.

To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.

All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.

Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.

Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.

When will I be charged for my pledge?

Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.

What happens after the campaign is over?

The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.

The survey will be sent to the email address we have on file with your pledge.

Any additional payment will be charged when you complete your survey and confirm your order.

Project FAQ

My FAQ

- Do you offer refunds? Generally not because I can’t, the funds are used in the production of the pins and other products Backerkit and other crowdfunding platforms are not used for profit they’re solely to produce the products being funded! It’s not run like a store and you’re not “buying” anything you’re pledging to help a product be made and getting a reward for it! - I just moved and need to change my address! Please look in the email survey sent to you by backerkit! All responses are or should be adjustable until the surveys are locked, generally if you think you’ll be moving in the future months or are uncertain it’s a good idea to have the products sent to a place of someone you know is unlikely to move! - will there be extra pins Available later? The pins here are going to be for the most part exclusive to the campaign, I may have a couple left over which I’ll list somewhere for backers to have first choice and then I’ll open them to the public at a slightly higher price and once they’re gone they’re gone, some designs may return at a different size or colour but generally I want them to be super special and unique to those joining in the campaign! - If you have any other questions don’t hesitate to ask!

How do I find out what projects I’ve pledged to?

Check out this help doc on how to locate your pledges for Pintopia 2024: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to

How do I get free pins during Pintopia 2024?

Check out this help doc to find out how to receive FREE pins for Pintopia 2024: https://help.backerkit.com/article/821-how-do-i-get-free-pins-during-pintopia-2024

What do FREE Pintopia 2024 Pins look like?

Check out this help doc to find out what the FREE pins look like for Pintopia 2024: https://help.backerkit.com/article/822-what-do-free-pintopia-2024-pins-look-like

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