BackerKit FAQ

How does BackerKit crowdfunding work?

Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.

To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.

All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.

Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.

Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.

When will I be charged for my pledge?

Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.

What happens after the campaign is over?

The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.

The survey will be sent to the email address we have on file with your pledge.

Any additional payment will be charged when you complete your survey and confirm your order.

Project FAQ

When will I receive my rewards?

If everything goes smoothly with manufacturing, meaning no remake required, then my target is to send out all the rewards by July - August 2024. Please refer to the timeline section for a more detailed breakdown of our schedule.

Where do you ship to?

I ship everywhere except the UK and the EU because of the VAT law. If you are from the UK and EU and you are interested in these cuties, please contact me and I can set up a pre-order on my Etsy order after the campaign ended. Etsy helps collect VAT and remits it on our behaves.

How do I get the freebie pin?

There is two criteria in getting the freebie pin: 1. Both Amber & Moss and my project will need to be 100% funded. For my project specifically, it means the initial goal of $750 CAD is reached. 2. You will need to support both Amber & Moss and my projects (any physical item reward tier).

When is shipping charged?

Shipping is charged separately from your pledge. It will be calculated in the pledge manager, which you will have access to after the campaign ended. It will then be charged sometime before I ship out your rewards. Please refer to the shipping section for more information on shipping fees.

Will any of these items be available after the crowdfunding campaign ends?

After I fulfill all my rewards, and if there are any items left, I will have them available at my Etsy store. However, please note that the price will be a bit higher. Also, there is a chance that there will only be b grade and seconds pins for the store.

How do I find out what projects I’ve pledged to?

Check out this help doc on how to locate your pledges for Pintopia 2024: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to

How do I get free pins during Pintopia 2024?

Check out this help doc to find out how to receive FREE pins for Pintopia 2024: https://help.backerkit.com/article/821-how-do-i-get-free-pins-during-pintopia-2024

What do FREE Pintopia 2024 Pins look like?

Check out this help doc to find out what the FREE pins look like for Pintopia 2024: https://help.backerkit.com/article/822-what-do-free-pintopia-2024-pins-look-like

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