Frequently Asked Questions
Find answers to your questions
Project FAQ
If we reach our funding goal, all rewards and add-ons purchased during the campaign will be charged through Backerkit on or near February 12, 2026. Shipping is charged when items are ready to ship, estimated October 2026. You must pay your shipping fees to get your rewards. Items added during the survey will also be charged at this time.
Surveys will go out mid February or Early March 2026. Backerkit will allow you to choose your plushie colors and styles so we can get accurate counts for production.
You will be able to add on items during the campaign through "Add Ons," or after the campaign closes during the survey.
Specific item styles are chosen after the campaign. Any unlocked style of plush corresponding to the pledge tier you selected is available. For example, if you choose "Three Dragons", you will be able to choose from any combination of the same size plushies up to three – so one dragon raccoon, one dragon fox, and one dragon bunny (if all are unlocked during the campaign).
Backerkit is designed for backers to pledge a chosen amount of money toward a goal. All backers have until the end of the campaign to change or cancel their pledged amounts, but after the campaign ends, those funds are used for project goals and stretch goals so refunds are not possible.
• Failed Payments: If your payment fails on Backerkit, you'll have one week after the project ends to correct it. If you do not correct it Backerkit will automatically drop you as a backer. • Dropped Pledges & Late Surveys. Backers will be contacted through Backerkit using the email(s) they provide, and every effort will be made to reach out to any backer with a dropped pledge or late survey.
Backers are responsible for providing accurate and up to date email addresses when pledging, and for monitoring that email for important communications from us, so we can communicate with you about your pledge.
You must fill out a project survey in order for us to deliver your rewards. This provides us with your mailing address and any other information we need in order to send you your rewards. You'll be able to update your shipping address until the shipping charging deadline, which will be communicated well in advance.
After the SHIPPING CHARGING deadline (estimated October/November 2026), surveys will be closed. After the surveys are closed, if you have an incomplete survey and have not communicated with us, any outstanding pledges will be considered a donation and no rewards will be received. Please communicate if there are issues.
Backers are responsible for providing accurate and up to date mailing addresses during the survey at the Shipping Charge date. Postage rates will be based on USPS Ground or equivalent, and any packages lost or returned to sender due to inaccurate shipping addresses will be reshipped at backer's expense.
At this time, we cannot ship to any EU countries due to GPSR restrictions. We also cannot ship to any countries that the US post office is currently not shipping to. We wish the situation were different as much as you do! Any international backers are fully responsible for VAT or customs fees.
Delivery times are estimates and delays are always possible. Please be patient with the production and shipping process! By backing this campaign, you understand that delivery times are not 100% guaranteed. Communication will be through project updates and emails, and I will be transparent about any delays we may encounter.
All our manufactured plushies are made to last and are safety tested to age 0+. Made of durable polyester fabric, they're soft and cuddly as well as high quality. We're working with the same manufacturer that helped us with the kitties, foxes, bunnies and pocket dragons, so we're confident in the quality.
Pay Over Time is enabled so if you want to make a bigger pledge (of at least $150 or more) you can pay in four smaller amounts instead of all upfront!! Partial payments are not eligible for refunds. If you do not complete your payments you will not receive any rewards, and any payments received will be considered a donation.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.