Project Update: Surveys Are On The Way!
Hi all! Smoke test surveys have gone out, and I'll be sending the rest of the surveys out shortly, so keep an eye on those inboxes.
Feel free to add on any additional items you might have missed out on during the campaign.
SHIPPING
I've done my best to calculate shipping accurately, but I'll be giving all the shipping fees a double check before your cards are charged and orders are locked. This this will be happen quickly so I can get those packages shipping ASAP!
Shipping estimates posted during the campaign remain accurate, despite holiday surcharge shipping fees.
I'm still offering Local Pickup for those of you in the Denver, Colorado area. Details to follow if you select this option.
Shipping estimates posted during the campaign remain accurate, despite holiday surcharge shipping fees.
I'm still offering Local Pickup for those of you in the Denver, Colorado area. Details to follow if you select this option.
SENDING ORDERS
I will begin packing orders as soon as those surveys come through and payments come in; once funds have been released to me, I will begin shipping! You should receive tracking numbers within the next few days!
We are giving every chance for these to arrive before the 25th, but ultimately shipping speeds are dependent on USPS, so please be patient with the holiday rush.
FAILED PAYMENTS
Surveys are only going out to pledge payments that have been successful so please make sure to check your account to see if your initial pledge payment went through OK. Likewise with postage costs, if these fail I won't be able to mail out anything until they clear so please keep an eye out for any failed payments etc. Usually these are easily corrected.
QUESTIONS?
If you encounter any issues during the survey, or have any other questions, please don't hesitate to reach out - an e-mail to [email protected] is best!
THANK YOU!
THANK YOU!
Again, thanks for all your support. We can’t wait to send you your Dream Guardians!
Hugs,
Brenna
Brenna
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