Frequently Asked Questions
Find answers to your questions
Project FAQ
Well, because “Momo” just feels as cute and cuddly as these little wooden cats themselves! Plus, it’s short, sweet, and fun to say, kind of like the cats’ playful vibe. Honestly, once you meet them, you’ll totally get it. They’re so Momo!
You can save on shipping cost by teaming up with your friends and buddies, and placing an order for more copies to the same address. The exact shipping fee saving will be reflected on the pledge manager after the campaign.
Our plan is to fulfill all of our backers no late than Aug 2025.
Yes, we ship worldwide! You can find the estimated shipping costs listed in the shipping section of the campaign.
Yes! You can edit your survey responses at any time by logging into your BackerKit account. This includes your pledge level, add-ons, and address. Addresses will be locked about a month before rewards are shipped. If you need to update your address after it’s locked, don’t worry - just reach out to us, and we’ll do our best to help!
REFUND POLICY Mokuomo follows the standard crowdfunding terms for refund. This means that we will provide a full refund if the request is received within 14 days from the end of the campaign. Any request made after this period will be at the discretion of Mokuomo and will be a maximum of 90% of the pledge cost due to operational and card fees already paid by Mokuomo. DAMAGED PRODUCTS We guarantee that the packages you receive from us will be complete and include all the items in perfect condition. In the case of any missing or damaged items, take a picture and send us a comprehensive request through the email [email protected] and we will replace everything free of charge. In the case of minor cosmetic damage to external boxes, replacement will be decided on a case by case basis. RETURNING PRODUCTS If you fail to accept your package when it is delivered, we can reship your pledge. However, the reshipping cost will need to bear by backers.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.