Quick but important and necessary update for a very minor percentage of backers— Failed payment pledges.

You should've gotten an email from me a few days ago if this applies to you. This is your final warning.

Disclaimers:
In order to see if your pledge can be successfully charged through your survey before this date, your survey must be locked even if you requested to not lock your survey. Neither I nor Backerkit staff can unlock your order after it's been charged through the survey. BUT I am still able to edit your survey choices manually (but I can't add or remove add-ons). If this applies to you and you want to edit your choice(s) after prototypes but find your survey to be locked, please email me at [email protected] and I'll make the edit for you.

If you completed your survey with a failed payment and added more add-ons, your initial charge will include all of those add-ons. I caught this on a few pledges and did a partial refund of the discrepancy between your initial pledge amount and your add-ons amount. It's currently unknown to me if I'll be able to charge you again for those add-ons before production. I'm very sorry for the inconvenience. I'm just working with what Backerkit's Pledge Manager allows me to do (which, I'm finding out, is very little and it's incredibly frustrating).

I was told "backers will have a chance to fix their failed payments in surveys," but I was not told about all these caveats. Needless to say, this has been a huge, stressful headache. In future campaigns, failed payment pledges will not receive surveys until they fix their payments.

Again, I'm really sorry for the inconvenience.