We have decided to update our stretch goal from $8,500 to $8,000 which means we are even closer to unlocking the next 4 character plushies, pins, and blankets! Let’s go!!! :3 80% way to the stretch goal!
Hello all! Reporting back for the fulfillment update. This update contains info for campaign backers and pre-order customers separately.
I've been living in cardboard hell. This is just one corner of it
For the backers who backed during the main campaign
By now, everyone who backed during the main campaign should have gotten tracking info, most likely in more than one way because of certain automatisms.
You should have either: - gotten an email from my e-mail address with a tracking number and tracking link - gotten an email from my e-mail address with no tracking number (just order number), and additionally an email from DHL with tracking number/link
and regardless of that, everyone should have - gotten an email from Backerkit with their tracking number + link
If you have not received your tracking number, you can always contact me either via comment here, via email or via DM on Discord/social media @doombloomart (just make sure you write an informative first DM or else I'll assume you're a bot and ignore). (The exception is of course those who are doing pickup or have other agreements with me!)
Almost all packages are carried out to the post office now. There's only 3 large parcels to the US I couldn't carry out today because their package size exceeded the dimension limit for the shipping type, so I am going to repack those asap - I am waiting for new boxes to arrive for those and it looks like that will be Wednesday. Still, you should have gotten your tracking number and it will stay the same, there will just be no updates until then. I just need to repack to a different proportioned box. Sorry for that!
The shipping carrier is DHL for all shipments.
All the smaller parcels (1-2 glass cups) are dropped off, but the tracking will only start working in 24-48 hours (and rarely more) because these are not scanned until they have reached the sorting center and the time naturally varies depending on how they get routed.
For the Pre-Order backers after the main campaign
If you pre-ordered until today, your orders will be processed most likely by the end of this week! For any pre-orders coming after today, the processing time may vary because I need to restock glass cups designs.
Pre-Orders will also close once I'm caught up with shipping, and the tumblers will enter my regular store a while later.
Important Reminder about Shipping and potential damage/loss/missing items
Since we're dealing with glass, it's important to check your parcel asap for damages *before and after opening* upon arrival and take photos. If we have a case for insurance, it expires within 7 days of arrival. After that period I can't do anything for you.
I packed everything to the best of my ability and until I was confident that throwing them around and pressing them would not break the glass. On top of that, borosilicate glass is rather sturdy! However I cannot anticipate every single form of abuse so naturally I cannot rule out that some glassware will arrive damaged.
1. If your parcel looks heavily abused from the outside, take a photo of it before opening and send it to me if the contents are indeed broken too - the damage reporting has to be done through me, not directly by you to DHL 2. Same if your parcel looks like someone along the way might have opened it and items are missing 3. Regardless of outside damages - if your product does not arrive in the proper condition, email me with all the details (your backerkit username, descriptive images). I'm sure we can sort it out somehow. 4. If you received the wrong item(s), take a picture of everything you received and email that to me
If any of your items require replacement, it can take 1-3 weeks to do so, as I can't guarantee that every design is in stock.
And lastly, if you received an ungodly amount of styrofoam as padding, I'm deeply sorry for the mess and rather non-cute packaging, but it seemed like the best lightweight protector and the safety of your products was my top priority! It's all recycled from the original packaging of these glass cups that my supplier uses for shipping. All plastic bubble wrap is recycled as well.
This update is really only for the Black Apron backers, but since i dont really have any other means of reaching out to them in a concerted method without addressing the comments in the project, this is about the best way I can adress it.
It was just brought to my attention that our highest tier backers, Black Apron, errored on their order import, and as a result none of you have your rewards (aside from the originals which were shipped recently). Furthermore, as a result of Backerkit Crowdfunding being in its infancy, there is no mechanism for creators to get notified of comments in their projects (feedback that I've escalated). I only come aware of this recently when a backer reached out via email to inquire about the rest of their rewards.
Nevertheless, its shameful and your rewards are far past due and for that I sincerely apologize. Though, I can imagine that does little to soothe your frustrations with how much you spent, to which I totally understand.
Since there are only 11 of you, I will be reaching out to you individually to determine the next course of action to right this wrong.
For those who do have your calendars and you read this whole update, I do hope you're enjoying them.
I hope you are all having a good year so far, Andreas
edit: There appears to be a few others who have not recieved their rewards (from address locks to survey), working through those as well.
Apologies for those who backed Nautical too this is a copy and paste so you all had an update xoxo
Hello all,
It has been too long since I last updated and we can only apologise for it. We have never ever had so many issues with a project and it is taking all of Kayti and Trish’s time to resolve these.
We had lined up a printer as you know for Anniversary who stole our deposit and ghosted us. We found a new printer who was responsive and knowledgeable - we wanted them to print Anniversary 1st to get that project to backers ASAP. Then get them on nautical while they were working on Anniversary/as soon as they finished.
But Anniversary has been set with more and more delays including misprinted calendars (we are paying to reprint them with the year 2026) and issues with the box so they have had to focus on that before finishing nautical.
This is not where we wanted to be. It has cost a fortune to resolve this. We’ve never had such delays in all ten years we have been doing this. It has broken our hearts. But we refuse to let it get us down.
We will deliver both projects to our backers.
But it has taken its toll. We have shelved every project (apart from the Masters decks that we are committed to with artists).
And we have no current plans to start a new deck. That hopefully will change in the future.
We have been wracking our brain to figure out what we can afford to give you all (all our backers) and we think we have it. Kayti, with the help of her software engineer husband has been very (very) slowly learning to build apps! And we thought it would be a fun project to build a 78 tarot app together!!!! What does this mean? It means you all get to help design what’s in it!
We will build it together and then! Our backers (you) will get exclusive content that only backers get. Our way of giving back. And hey with all this awful printing news our spirits have been really dampened so we could use a fun to thing to look forward to! And we actually have time now since we are just in the process of waiting for our printer to finish the jobs.
So lookout for some fun in a few weeks! Kaytis son turns five April 14th so that is where her priority lies but after that we will have some fun!
We will let you know the second we have any more information about exact dates. We are doing everything we can to get this done as quickly as possible.
Sneak peek at our mini pin for this campaign - the Mystery Mollusc! A recently discovered deep sea nudibranch. After Bunnies and Branchs I couldn't help myself. It does have a matching card, but here's the pin designs that go along with it. The purple colourway is for our returning backer freebie; the teal will be available as an add on and in certain bundles.
Most of the pin designs feature the card too, but the mystery mollusc mini pin is a stand alone design :).
Just a quick transmission to let you know that all the items are currently in production! We’re cruising along right on schedule, and so far, everything’s looking promising from mission control.
Also—if you’re local to the Las Vegas area, we’ll be hosting our first coloring workshopat Market in the Alley this coming Saturday, March 29th at The Green! 🌿✨
Come hang out, try some fun coloring tools, and get a sneak peek at what’s coming. We’d love to see you there—space suits optional but encouraged. 👽
I'm back from back to back conventions, and EVERY ORDER BESIDES CATFISH ones will be shipped TODAY/TOMORROW CatFish was done through an different company so the appearance and possibly sizes will be different. I'm asking for updates hopefully we will get a shipping update soon!
