Hello everyone!

I'm glad to announce 95% of the fulfillment is complete!

✅ Domestic orders are fulfilled;
✅ EU orders are fulfilled;
✅ UK and rest of the world orders fulfilled;
✅ US Water Pals only are fulfilled;
📮 US Water Pals and Cherry Pop collab orders are 90% fulfilled! If you have a UPS tracking code on your order you were one of the 4 testers. I'm currently waiting for UPS to return the 4 packages to me but they are taking their sweet time... I already contacted them twice to fix the return address, hopefully the 4 orders will be here next week and I'll resend it to you via CTT and will issue the partial shipping refund.

Some of you completed the survey/paid for shipping last week, I'll fulfill your orders next week.

The US partial shipping refunds of the fulfilled packages are done! According to BackerKit it may take 5-10 business days for the funds to be available on your bank account.

I already updated the US shipping prices, so there's no more 45€ shipping scary charges. 

Any pledges not resolved by the end of November will be canceled.  

Thank you so much for supporting this campaign 💙

Hey everyone!

First of all I would like to say that everything has been going smoothly with all domestic and EU/UK and rest of the world orders, and it fills me with joy every time I receive a picture of the Water Pals in your hands :)

We tested the UPS shipping with a first small (5) batch of orders and all of them were held/returned except for one. 

I know it doesn’t sound like good news but while dealing with UPS directly and trying to figure out ways to handle the situation, we tried to find a cheaper, tariff free and more immediate shipping solution for the US:

USA correspondence via CTT was reestablished 2 months ago but with new rules (after tariffs) that I had yet to figure them out and test, until very recently when I used it to ship products from another project, and everything worked smoothly. What does it means?
- The process is way easier, less complicated;
- The tariffs are paid by the sender (me) so you just have to receive the Water Pals at your door
- The most important part: it’s cheaper! Around 25€-30€ with tariffs already paid for a medium size package (5-6 pins.)

So after some deliberation we decided to switch our plan and send the remaining batches via CTT.

To the one person whose package is already on the way, I will email you directly since I don’t think it’s fair for you to be the only one without a partial refund.

To everyone else from the US, you can expect a partial refund of your shipping cost. Partial refunds will be processed as packages are shipped.

I hope this wasn’t too confusing. We are still learning how to deal with the tariff situation and it took Portugal National Postal Service longer when compared to other EU countries to finally provide a more affordable and hassle-free way of shipping to the US again.

If you have any questions feel free to shoot me an email: [email protected] ^-^

Hello everyone! How are you? ^-^

Just want to make a quick update about the fulfillment progress:

Hi guys! How are you? 

I officially started shipping the rewards this week :)

Hello guys! How are you doing? ^-^

I bring some really good news! The pins arrived! Which means I'll start shipping out the rewards soon ☺️