Hey everyone!

First of all I would like to say that everything has been going smoothly with all domestic and EU/UK and rest of the world orders, and it fills me with joy every time I receive a picture of the Water Pals in your hands :)

We tested the UPS shipping with a first small (5) batch of orders and all of them were held/returned except for one. 

I know it doesn’t sound like good news but while dealing with UPS directly and trying to figure out ways to handle the situation, we tried to find a cheaper, tariff free and more immediate shipping solution for the US:

USA correspondence via CTT was reestablished 2 months ago but with new rules (after tariffs) that I had yet to figure them out and test, until very recently when I used it to ship products from another project, and everything worked smoothly. What does it means?
- The process is way easier, less complicated;
- The tariffs are paid by the sender (me) so you just have to receive the Water Pals at your door
- The most important part: it’s cheaper! Around 25€-30€ with tariffs already paid for a medium size package (5-6 pins.)

So after some deliberation we decided to switch our plan and send the remaining batches via CTT.

To the one person whose package is already on the way, I will email you directly since I don’t think it’s fair for you to be the only one without a partial refund.

To everyone else from the US, you can expect a partial refund of your shipping cost. Partial refunds will be processed as packages are shipped.

I hope this wasn’t too confusing. We are still learning how to deal with the tariff situation and it took Portugal National Postal Service longer when compared to other EU countries to finally provide a more affordable and hassle-free way of shipping to the US again.

If you have any questions feel free to shoot me an email: [email protected] ^-^