Hello Everyone,

Some of you may have noticed that the tracking numbers for orders that haven’t shipped have expired, as they were created over 30 days ago or perhaps have received your pins from the Eternal Bloom: Dark Garden campaign before this one. I want to explain what happened and reassure everyone that your orders have not been lost in transit.

While packing orders, I discovered that I had been shorted on my order of the coffin and skull mini pins, which are the project banner and collaboration design incentives. Since I caught this shortly after purchasing the shipping labels, I arranged for the manufacturer to produce the missing pins, hoping they would arrive before the labels expired. Unfortunately, that didn’t happen.

I was also overzealous in adding the tracking numbers to Backerkit before the orders were shipped. I intended it as a way to keep all the information organized by backer, but uploading Tracking Numbers marks the order as shipped automatically. As a result, the original tracking numbers have now expired, and I’ll need to generate new ones once the orders are ready to go.

As for the missing mini pins, they have been completed at the factory and are currently awaiting dispatch. The corrected book pins are taking longer, as the factory has informed me that they are not finished yet. Unfortunately, progress has also been affected by two major Chinese holidays during this period.

At the moment, I have a number of partially packed orders waiting for the missing pins. As soon as the necessary pins arrive, I’ll finish packing the remaining orders and get them shipped out as quickly as possible. New tracking numbers will be sent once each order has been fully packed and shipped. I spent the afternoon clearing out the expired tracking numbers from Backerkit and marking orders correctly as fulfilled or unfulfilled as needed. Your order status on Backerkit should be currently up-to-date.

I’m sorry for the delay and the confusion caused by the expired tracking numbers. Thank you all for your patience and understanding while I work to get everything completed and sent out!

-Allison