Frequently Asked Questions
Find answers to your questions
Project FAQ
The bonus digital content will include: * Digital versions of the ten collection cards * A print-friendly version of the investigation form * A plain text version of the game * A written actual play * A secrets guide with hints and suggestions regarding various hidden messages * A creator commentary version of the game with trivia and design notes
We will charge shipping in the post-project survey after the project closes. This allows us to get the most accurate weight of your order and the most current shipping costs. Your specific shipping fee will be based on the final weight of your order and your location. Please factor the estimated shipping costs (detailed in the project) into the total price of the reward you select.
Digital copies will be distributed once the backer surveys are complete, which will be a few weeks after the campaign ends. Bonus digital content will be distributed once it's complete, which will be by September. We expect the printing to be complete and to have reached us by October, at which point physical rewards will be distributed.
That depends on the cost of the reward and the laws in your specific country. Please assume that you will have customs fees to pay for your package to be delivered.
We ship via USPS. For US-based backers that means your package will be delivered to you mailbox by your mail person. For international backers that means that our US Postal Service gets the package to your country and then your local post delivers to you. If USPS is not a good option for you for whatever reason, please send us a message at [email protected] so we can arrange alternative shipping. Additional fees may apply.
Yes! You can add any of the individual items from the project as an add on to your order after you make your pledge. All add-ons will be at the crowdfunding pricing.
You have to back both this campaign and Greeting Games by TTRPGkids at physical purchase levels before both campaigns end to qualify for the special cross-collab incentives.
You can request a refund within 2 weeks of the end of the funding campaign. The project ends on April 3, 2025, which means you have until April 17, 2025, to request a refund. After that date, we cannot provide a refund unless it is to refund damaged or lost rewards during fulfillment. Failing to provide your shipping address, not paying for shipping, or not paying for VAT/tax will not warrant a refund.
Yes! You can add copies as Add-Ons.
As a retailer, you can purchase copies using the Retail Tier pledge level and add-on.
You can message us from within BackerKit or you can send us an email at [email protected].
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.