BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
How do I choose which plush I get?
Great Question! During the campaign, you will choose the number of unlocked plushies you will purchase! once the the campaign is over, you will receive a survey where you choose which unlocked kitten you choose, along with adding any additional rewards that you would like to purchase
When will I be charged?
The most important thing to know about your payment for Koffee Kittens us that you will only be charged if the campaign is successful! If we reach the initial funding goal of 3,500, your card will be charged once the campaign is over on April 12. If your card payment fails, you will have 2 weeks to correct it before you are removed as a backer of the campaign
Can I get a refund for my pledge?
I do not offer refunds once the campaign ends. The only situation that I can offer refunds is if your order comes damaged or becomes lost in the mail. In that case I offer a replacement or refund!