BackerKit FAQ

How does BackerKit crowdfunding work?

Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.

To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.

All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.

Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.

Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.

When will I be charged for my pledge?

Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.

What happens after the campaign is over?

The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.

The survey will be sent to the email address we have on file with your pledge.

Any additional payment will be charged when you complete your survey and confirm your order.

Project FAQ

How do I find out what projects I’ve pledged to?

Check out this help doc on how to locate your pledges for Pintopia 2024: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to

How do I get free pins during Pintopia 2024?

Check out this help doc to find out how to receive FREE pins for Pintopia 2024: https://help.backerkit.com/article/821-how-do-i-get-free-pins-during-pintopia-2024

What do FREE Pintopia 2024 Pins look like?

Check out this help doc to find out what the FREE pins look like for Pintopia 2024: https://help.backerkit.com/article/822-what-do-free-pintopia-2024-pins-look-like

Shipping questions

- Shipping will be collected post campaign. It's not part of the pledge level. - This is done because shipping fees fluctuate. Shipping will be charged closer to when pins are ready to be shipped, this way you're not overcharged. - Our current ESTIMATE for shipping is as follows, for 3 pins: USA ($5), Canada ($18), Everywhere Else ($23). - We will ship internationally without restriction to country. However, international backers may be responsible for VAT or other import fees as applicable.

Free Stickers

Free stickers will be added to existing pledges and to those who increase their pledge total. For every $30 spent (on pledge tiers and add-ons!), you'll receive one free sticker. Example #1 One enamel pin ($15 tier) plus the community pin add-on ($20) would qualify a backer for one free sticker. Example #2 A backer getting three enamel pins ($40 tier), increases their pledge to include the community pin add-on ($20) would have qualified for one free sticker, but now will get two. Free stickers can only be earned during the funding period. So pledge adjustments, if you make any, should be done prior to the campaign ending. Pledge increases post campaign will not count toward free stickers. Example #3 A backer getting the mini pin set ($50 tier), adds an enamel pin in the pledge manager post campaign, increasing their total to $65. This backer will receive one free sticker. Not two. Lastly: Once all the free stickers are accounted for, limited quantities will be available as add-ons through the pledge manager. Post campaign only.

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