Frequently Asked Questions
Find answers to your questions
Project FAQ
Thanks for asking! Yes, we are completely sure! Yes, it is real! This campaign is a bit of a turning point for us. We're making our first attempt to move into retail stores. As a special thank you for everyone that's supported us on Backerkit and Kickstarter we wanted to have at least one pledge level that truly grew with the campaign. Getting through the stretch goals will also help our retail launch be that much more successful. You deserve it!
If you back the campaign at the Master Ranger level, you will receive your choice of EIGHT pins from the campaign. That's 25% off each pin! For every stretch goal we unlock, you will receive an ADDITIONAL free pin added to your rewards. We currently have ten stretch goals planned for the campaign. If we manage to hit all stretch goals, you could receive as many as ten free pins plus early bird and returning backer incentives (If those apply).
No, shipping is collected afterwards once the project is fully funded. Shipping is not included in the pledge price. We are estimating shipping costs to be: US: $7-10 Canada: $15-$25 EU: $15-$25 Other: $20-$25 We expect that the Master Ranger pack, depending on how big the final package gets will cost an additional $5 to ship from the prices above. We always try to search around for the best prices for shipping and will try to find the best rates at the time of shipping. These rates are subject to change. Note: Any regional taxes and import fees will be the responsibility of the backer. They are not collected with your pledge.
Yes! We have recently completed the steps required by the GPSR to ship into the EU from the US. We have an EU based representative, so we shouldn't have any issues getting your phoenixes to you! Extra good news! Our collab partner also ships into the EU, so you'll get to take full benefit of all the collab rewards!
Sorry! We don't currently have a retail tier, but if you reach out to us directly [email protected] we can provide you more information when these pins are ready to hit stores. We have fully registered GS1 UPC codes.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.