Hi everyone!! 🤗

First of all I would like to say that everything has been going smoothly with all domestic and EU/UK and rest of the world orders, I'm hoping to ship these all out next week, so you should be getting your tracking numbers by then.

We tested the UPS shipping with a first small (5) batch of orders and all of them were held/returned except for one. 

I know it doesn’t sound like good news but while dealing with UPS directly and trying to figure out ways to handle the situation, we tried to find a cheaper, tariff fee and more immediate shipping solution for the US:

USA correspondence via CTT was re-established 2 months ago but with new rules (after tariffs) that we had yet to figure them out and test, until very recently when Alex from the Water Pals project used it to ship products from another project, and everything worked smoothly. What does it means?

- The process is way easier, less complicated;

- The tariffs are paid by the sender (me) so you just have to receive your pledges at your door 

- The most important part: it’s cheaper! Around 20€-30€ with tariffs already paid for a medium size package (5-6 pins.)

So after some deliberation we decided to switch our plan and send the remaining batches via CTT.

To the one person whose package is already on the way, I will email you directly since we don’t think it’s fair for you to be the only one without a partial refund.

To everyone else from the US, you can expect a partial refund of your shipping cost. Partial refunds will be processed as packages are shipped by me, please take note this could take some time, as there are a lot of packages to get through.

I hope this wasn’t too confusing. We are still learning how to deal with the tariff situation and it took Portugal National Postal Service longer when compared to other EU countries to finally provide a more affordable and hassle-free way of shipping to the US again.

If you have any questions feel free to shoot me an email: [email protected] 🤗🌷

Love,
Bunnie 🐰🌷

Hi everyone!! 🤗

Coming in with the amazing news that I've got my pins in hands on Monday and have already started prepping them for your orders, hoping to start shipping everything soon!! 🥰 You've probably gotten a notice email, about locking your address, this means that you have two days to make any necessary changes to your address, until orders start going out!

Unfortunately I once again bring bad news, when I got the pins I noticed that the manufacturer messed up the quantities of three of the pin designs, the Pancakes, the Smoothie and the Cross-Collab one, this means some of the orders will probably be shipped by end of October/beginning of November, because even though the manufacturer assumed their mistake and are going to be making the missing pins for me, this is still going to take 15-18 business days to produce, plus 3-5 days to get to me, due to the Mid Autumn Festival and National Day Holidays, I know this is not ideal, but in the meantime, I'll focus on processing as many of your orders as possible!! 🤗🌷

If you have any questions feel free to leave them in the comments and I'll answer as soon as possible, thank you!

Love,
Bunnie 🐰🌷

Hi everyone!! 🤗

Enamel Pins

I want to start this update with the best news and that is that the enamel pins have arrived last week, I made a group order with Alex (Water Pals) and she's the one who's got them at the moment, we already planned a way for me to get my pins on hands, however this will only happen on the 19th, due to our schedules, but as soon as I get them, I'll start working on your orders right away, to avoid any more delays. Backing cards for the pins have also been ordered and should arrive by the end of next week! In the meantime I'll leave some pictures below for you guys to check how cute they turned out!! 🥰

 

Set Backs

Unfortunately not all is good, the keychains for this project have been delayed, due to a misprint, I am however expecting the new ones to arrive within the next two weeks, which means that in the end, there should be no problem with proceeding with your orders at the expected time, since I should only have the pins in hands by that time as well.

Another issue that I'm trying to solve is the DTF for the black tote bags, unfortunately my manufacture somehow was able to ruin a full 8 meters of it, which I need to finish half of the black tote bags, I'm in the talks to get my order reprinted, and after that it should all go quickly since I use a local small business and in an hour or so the rest of the bags should be all ready for your orders!!

Card Charges

Due to my account issues I was not able to let you know beforehand, but you should've received a notification about your cards being charged, a few days ago, for the add-ons and shipping, and if there's been no issue your cards should've been charged by now! I did however check and a few cards have been declined, and I highly encourage you to check if there's any issues, so that your order doesn't get affected or delayed.

Shipping

Regarding USA Shipping, if you've pledged both Cherry Pop and Water Pals projects, you'll only pay shipping once, in this case, charged by me and your rewards from both projects will be sent together, to help minimize your shipping costs, please note that you'll NOT be charged shipping by Alex, for the Water Pals project!

Lock Addresses

Addresses will be locked once I've got the pins in hands, this means that you have about 2 weeks to check, if your address is right, if not you can still fix it. If you've changed addresses, you can also update it with your new address, there's no problem! 🤗💗

Surveys

Reminder that there's a few backers that have yet to respond to the survey, I have just sent a reminder to your email, and I highly encourage you to respond to the survey, so that you can get the goodies you've pledged for, as soon as possible!

If you have any questions feel free to leave them in the comments and I'll answer as soon as possible, thank you! I'll also be taking a look at older comments, please be patient while I try to catch up with everything!

Love,
Bunnie 🐰🌷

Although what has happened is out of my control, I want to start by apologizing to everyone, because I know it’s been stressful for you all, for not getting any updates in the past weeks!!

In the past two months I have unfortunately been having problems with accessing my Backerkit account, what’s been a simple lag with the two factor authenticator, when logging in, became the reason to why I haven’t been able to access my account at all, which made it impossible for me to publish any updates and let you know situation point of this project.

After a lot of stressful weeks, I believe I was finally able to fix this issue during this past weekend, or at least to finally be able to access my account, and hopefully things will go a lot smoother from now on, with more frequent updates.

I’m currently writing a lengthy update to catch you up, on all the progress within the project, with lots of good news about the merch, which I’m hoping to publish by tomorrow, as I want to make sure no important information is left out, since during the time I wasn't able to access my account, several updates should've gone up, about merch arrivals, set backs, card charges, etc.

Once again, I’m sincerely sorry for any inconvenience that has been caused!!

Love,

Bunnie 🐰🌷

Hi everyone!! 🤗

The Backer Surveys are finally going out today!

Starting today you'll be able to choose which pins and add-ons you want, through the surveys that will be sent out, you'll also be able to choose any extra add-ons or extra pins that you might want.
The smoke test surveys were sent out yesterday night, which means some of you have already received the surveys to help me out and test it for any bugs or errors, once this phase is complete, everyone else will receive their surveys to fill out!! 🥰

Pledge Payment Processing

Your pledges have already been processed by BackerKit! At this time there are still 14 failed charges in total, if your pledge is among these, I ask you to please solve this issue as soon as possible, thank you!

Shipping

Shipping costs will be charged during the survey phase.

Regarding International Shipping, standard shipping is no longer possible, the national post office services changed their rules and I'm now only able to send international packages as Blue Mail, this is a cheaper and faster option to tracked mail, that still allows you to track your package, I'm sorry for any inconvenience, but unfortunately this type of events are out of my control and all I can do is ask for your understanding, thank you!

Regarding USA Shipping, if you pledged both Cherry Pop and Water Pals projects, you'll only pay shipping once (you'll be charged during my survey phase) and your rewards from both projects will be sent together, to help minimize your shipping costs!

Pre-Order Shop

If you haven't pledged for the campaign, but would still like to grab something, you can do it through our Pre-Order Store!!
The Pre-Order Store will be open for 1 week and your orders will be shipped at the same time as the backer rewards in July! 🥰

If you have any questions feel free to leave them in the comments and I'll answer as soon as possible, thank you!

Love,
Bunnie 🐰🌷