Hey everyone, happy Monday! Checking in today to keep you all in the loop of our shipping progress so far 💪
We are currently standing at 76% completion!! We're in the home stretch!
This last 120-ish pledges are mostly very large ones, with lots of items, or international pledges. These ones take a little more prep work (both to make the shipping labels and to actually pack the orders), so we are still looking at a little bit of time here before we finish up. We're continuing to work as fats as we can on these though, and appreciate everyone's patience so far! 💚
⭐ Additional important note regarding tracking emails! ⭐
This weekend we made a discovery that, for nearly all of the 424 pledges we have already sent....tracking number emails were not deployed to backers 🤪 This was a mistake on our part and we've already begun to take steps to make sure everything is clean & organized behind the scenes. Note that all of these pledges DID still have tracking, the emails just didn't go out like we thought they did...woops!
If you've already received your pledge, don't worry about it! The good news is that the VAST majority of folks this affected have already received their pledges, according to tracking info.
If you have not received your pledge yet, one of two things is possible: - Your items simply have not been shipped yet (this applies to ~120 backers) - Your items are currently in transit, you just never got an email!
All backers whose packages HAVE shipped can see their tracking numbers in BackerKit! If you'd like to check your pledge, you can do so by: 1) Viewing your pledge for Snackoons, via the "My Pledges" section in BackerKit 2) Scrolling down to the "Survey" box and clicking "View order." 3) The tracking number, if one has been created, will be displayed on the Order Confirmation page.
We're truly sorry for this mixup! All pledges we ship moving forward will in fact get confirmation emails. We will also import tracking info into BackerKit later on so that all of that information can be stored in one place.
And, of course, if you have any questions/concerns about your individual pledge after locating the tracking number in BackerKit, please feel free to reach out to us!
Our emails are always open for assistance regarding this! You can contact us at [email protected] if you need help checking your tracking number or locating it on BackerKit.
Thanks so much as always everyone - we'll continue to press on with these Snackoons and get the remainder shipped out as quickly as we can! 💚
