Chay Creations
CREATOR
about 1 month ago
Project Update: Surveys on their way!
Hi Pin Collectors,
Surveys are now on their way to you. It's now time to pick your pins, add your add-ons, and confirm shipping plus delivery addresses. Survey will close in 2 weeks to lock in production numbers. You can make changes up until that time but I'd recommend filling it out sooner rather than later to ensure no delays to your order.
Late surveys may have to wait for a second production run as numbers will have been finalised.
On that note, unfortunately more than 10% of pledges have FAILED to charge. I understand that there may be issues with the payment method on file or transaction approval. If you are part of this 10% you will be prompted to update your payment details. Alternatively you can update them when you complete your survey. While a subset of failed payments is to be expected if you do still intend to move forward with your pledge please address this ASAP as it helps me work out the finances for our manufacturing order.
If you have any questions about the survey feel free to reach out.
As a reminder per the shipping info:
Location based price estimates:
Surveys are now on their way to you. It's now time to pick your pins, add your add-ons, and confirm shipping plus delivery addresses. Survey will close in 2 weeks to lock in production numbers. You can make changes up until that time but I'd recommend filling it out sooner rather than later to ensure no delays to your order.
Late surveys may have to wait for a second production run as numbers will have been finalised.
On that note, unfortunately more than 10% of pledges have FAILED to charge. I understand that there may be issues with the payment method on file or transaction approval. If you are part of this 10% you will be prompted to update your payment details. Alternatively you can update them when you complete your survey. While a subset of failed payments is to be expected if you do still intend to move forward with your pledge please address this ASAP as it helps me work out the finances for our manufacturing order.
If you have any questions about the survey feel free to reach out.
As a reminder per the shipping info:
Location based price estimates:
- United Kingdom: £5 - for most pledges.
- America: £15-20 depending on pledge size. This service is FULLY TRACKED and INCLUDES your CUSTOMS TARIFFS.
- Europe: £18+ depending on pledge size and item types. This service is FULLY TRACKED and INCLUDES your CUSTOMS TARIFFS/TAXES.
Due to recent tarriff changes for the EU there is a surcharge per item category. The charge for pins has been included in your base shipping. Please consider this charge when choosing add-ons. A surcharge of £5 per extra item type will be added. For example if you order only pins there is no surcharge. If you add acrylic charms it is a one off payment regardless of whether you order 1 charm or 10. If you add stickers it incurs its own surcharge.
Item categories which incur charge:
Item categories which incur charge:
- Acrylic Keychains and Phone Charms count as one item type. You can add both and only pay one additional charge
- Stickers
- Rest of World: £15 for most pledges. This services is FULLY TRACKED but EXCLUDES any taxes or duties. These orders may incur additonal fees from customs depending on your location.
Unless customs fees have been explicitly covered for your location you are liable for any fees that may occur upon import. Shipping will not be refunded if items are returned due to unpaid fees or incorrect address details.
Much love,
Chay x
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