Games arrival schedule

I can confirm that our US freight is inbound and scheduled to arrive 10/11. This is for pledges within the US, Canada, and Mexico.
We will likely be sending non-US pledges to the UK via air freight. This is significantly more expensive than sea freight, but due to the sea freight nightmare that is currently happening, I want to ensure games arrive in a timely manner.
Asia pledges will be dropped off with a fulfillment center in a couple of weeks once assembly is completed.
If you ordered a custom card or poster, I am about to place the order for those this week. They will then arrive within a couple of weeks. I will be shipping the custom card & poster orders to you directly, same with the full catalog bundles. So please be patient as I get those sent during the fulfillment process.

Cards charged & fixing errors

Cards have been charged. This charge was for shipping costs and any add ons from your pledges.
We have around 15 backers cards that have an error. If your card payment failed, you received an email from BackerKit to update your card details. Please note: We will be unable to fulfill your pledge until your card is successfully charged. Please check your emails for the confirmation or notice of a failed charge.

Incomplete Pledge Managers

There are still 32 backers who have not completed the Pledge Manager. Unless you complete the PM by providing your email address and paying for shipping costs, I will not be able to fulfill your pledge. I am sending out reminder emails weekly for this group of people.

If you've lost your PM invite, click this link and follow the instructions to access it.

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PAX Unplugged Preview

If you're a BGG user, the PAX Unplugged preview list is live! It would mean a lot if you could hit "like" on our games to help us get more eyes on our new releases and upcoming titles. You can view all of our games here.

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This is my first time to use BackerKit's pledge manager, a new freight & logistics partner, and a new fulfillment partner, so I appreciate your patience and understanding as I navigate a lot of moving parts. I promise I'm working hard to get all of your pledges sorted out and our fulfillment team will also be working diligently to get orders sent out in a timely manner.

I will continue to update everyone as steps proceed, so expect another update soon with a fulfillment timeline once I confirm the games have cleared customs and are in the hands of our fulfillment partner. Fingers crossed for clear skies here on the home stretch!

-Chris P.

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