Hello all, 

Sorry for the silence for a week or so,
We are on the way back from Otakon and once we return we will be full on into dragon con prep and also hopefully shipping out our Nessie series 1 orders soon! The orders are all placed and on their way . Dark Ness finally has a completed prototype and he glows in the dark just like his larger counterpart!
We need just around 40 so pre-orders to produce him!

Now it seems I have to reiterate some things regarding pledging and our policies. 

We DO NOT DO REFUNDS! If you have buyers remorse, if you already paid and suddenly need money I’m sorry whatever the reason NO! We don’t have your money we take counts and surveys for a reason and then place production orders. You are preordering and helping us to bring something that doesn’t yet exist into existence! 

I have also posted FAQs and countless updates and policies that go unread, but we also made clear on pay over time folks that you have this option but if you miss a payment or stop payments you do not get your items and any payments already made will be considered donations toward the project. I am not the only one who has specified these policies they are common on many if not just about ALL Indy plush projects! Especially now with the hoops we have to jump through with tariffs and regulations and compliance. 

You also need to remember to update your shipping addresses and keep your card info on backerkit up to date so we can charge shipping when the time comes if you want to receive your items. 

I am a people pleaser and have gone way beyond what most campaigns, I myself have pledged to, but it’s becoming very draining and now taking time away from creating and completing projects and orders, so I can continue to provide our creations to all of you. Please understand we are not a huge corporation. We do not have help, except for a volunteer once in a blue moon, to help with a show here and there. It is just me and my husband. We are doing our best and we are finally getting caught up with things, so please be patient as we do. 

And one last thing.  I am surprised I have to mention this but just in case: 
Once we have shipped your item and it says delivered and you’ve checked with the post office and they confirmed they delivered it, but it isn’t there, it was probably stolen off your porch. We are not in any way responsible for that. Once we ship things out unless some fault of our own with improper labeling or something it is not longer our responsibility.
Please make sure your shipping address
Is a secure location or you are watching the tracking or request signature signing shipment for an extra fee. These are all limited edition items and without a photo to confirm you didn’t get your item if we don’t know you we can’t just ship replacements for free on limited plush that says it was delivered to the address you gave. 

Thank you for reading. Thank you to those for your kind words and rave reviews who have gotten other orders already from us! Thank you to all who have encouraged, believed in our creations and have become active members of our growing community. 

I’m sorry to have to post a downer here I get people are all panicking about money and may have changes in situations or finances, but we are not a bank and we are in much worse a situation due to our first campaign and taking loans to cover tariffs to bring all this to life for you all. 

So again, I hope it is clear that we don’t do refunds once orders are charged, it gets wrapped up into production costs.  There will be a future shipping charge, when items are here, and if shipping is not paid you will also be forfeiting your order. 


Thank you,

Shana & Randall