Frequently Asked Questions
Find answers to your questions
Project FAQ
PIN GRADING INFO: A Grade- These pins may have small imperfections that are not noticeable from a distance. These imperfections may include: -small scratches -small mold defects -small misprints -1-3 small specks B grade- These pins may have one or two additional noticeable flaws including but not limited to: -Specks of color or black that are large in size or amount -bubbles -chips -dents -scratches -missing or discolored fill - overfill C Grade- These pins have noticeable flaws that can be seen from a distance, such as: -large smudges, -random paint mistakes -large dust specs **All backers will be receiving the best quality pins from what I order. If you are interested in any potential B/C grade pins, feel free to message me or follow my website for updates on these**
As long as your payment goes through and surveys are done in a timely manner, all packages will be shipped before the USPS cutoff time. If your payment errors and it’s not corrected in time, there is no guarantee you will receive your items before the holidays. The same conditions apply if surveys are not done right away.
Shipping will be charged within 24 hours of survey completion through Backerkit’s pledge manager.
This campaign ships to most countries, however, they will more than likely not arrive in time for the holidays due to the length of international shipping. Unfortunately, this campaign does not ship to the EU due to VAT and current regulations. International backers are responsible for paying for all of their customs and import fees. Craft Quest nor Backerkit will collect these for you.
Refunds are not typically given for pledges unless there are major issues that cannot be rectified. If there is something wrong with your items, please reach out us at [email protected] and we will do our best to help ^^
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.