I just wanted to pop in and share a quick update that we’ve officially begun order fulfillment! 🎉🎉🎉
Let's cover some fulfillment timeline updates real quick too!
🌱 Fulfillment Plans Ahead!
Since our last update, we’ve split orders into 4 groups instead of 3! Please check the group below that corresponds with your rewards type for the latest updates:
🍄 Sticker-Only Orders — (COMPLETED! 🎉🎉🎉) We just finished packing all of the sticker-only orders today! You should have received a notification letting you know your order has been processed!
All sticker-only orders were shipped via USPS First Class Mail (aka letter mail with stamps), so tracking isn’t available. Letter mail can take up to 15 days to arrive depending on your location, so we kindly ask that you wait until then before reaching out about a missing order! If your package hasn’t arrived by September 12th, please contact us for help! ❤️
🍄 Small-Item Only Orders We’ll begin shipping “small-item only” orders (stickers, washi tape, and the supporter pin) starting September 3rd!
Address lock notices for these orders will be sent out very soon, so if you need to make a change to your address please do so during the next few days so we can make sure your order goes to the right place!
🍄 Plush-Only Orders Once small-item orders are complete, we’ll begin packing “plush-only” orders (any orders without clothing). We now have all our packing materials ready, so we expect to start on September 5th!
Address lock notices for these orders will be sent out very soon, so if you need to make a change to your address please do so during the next few days so we can make sure your order goes to the right place!
🍄 Plush & Clothing Orders If you have an order containing plush and clothes (& other small goodies), it is still a safe bet to expect your rewards to begin shipping in October! We won’t lock down your addresses until the clothing is ready, so you don't need to worry for now!
As of this update, there are still about 100 orders with incomplete surveys or missing payments. If that includes you, we kindly ask that you complete your survey and finalize payment as soon as possible so we can ensure you get your rewards!
🌱 That's all for now!
Today was just a short check-in update! As always, if you have any questions about your order status you can [email protected] for help!
If you want to connect the Critterfolk community, you can join our discord server! There, you can ask questions, stay up-to-date with mini-updates on development, and chat with many other Critter-lovers! Come hang out with us! 💕 🔗 https://discord.com/invite/UR3CYWFr97
