Hi there Critters!

We’ve recently gotten a surge of inquiries asking the same question — “When will my order be shipped?” — so I wanted to help clear things up!

On October 10th, we locked addresses for all remaining orders. On that date, you should have received the email shown below prompting you to double-check that your address was correct and up to date:

The first half of this email is a little vague though, stating that rewards will ship soon, and I think it’s caused some confusion now that a few weeks have passed.

I realize some miscommunication may have taken place over the past few months. Due to production delays, we had originally intended to begin shipping orders in October, but it was accidentally posted on our campaign page that we would complete shipping by October. This date was incorrect and I sincerely apologize for the confusion this may have caused!

So… when will your order ship?

To offer more clarity on our progress: as of this update, we have about 1,300 orders left to fulfill. Because of the sheer volume of orders we’re processing, it will take several weeks to complete fulfillment. We currently expect to continue shipping orders until at least mid-December.

It’s difficult to estimate when individual orders will ship, but you can always check the current status of your order by visiting your survey review page! If your order has shipped, this page will also display your tracking link.

As for notifications, you’ll receive an email from BackerKit with your tracking information once your order has shipped. We don’t pre-generate labels or tracking numbers ahead of time — you’ll only receive tracking once your order has been packed and is ready to be handed off to USPS.

I hope this helps clear up any confusion and sets clear expectations moving forward!

Thank you all so much for your patience and understanding — it truly means the world to me!!! 💛