Averil | DoomBloomArt
CREATOR
3 months ago

Project Update: Surveys are coming! Info inside about: Failed payments, estimated fulfillment time, support pledges

Hey hey everyone!
The post-campaign stuff has been given green light for this project, so the surveys are coming soon! I just sent out the smoke test surveys to a small portion of backers as a last sanity check to catch any problems. If you have received a survey and have found any issues, then please reach out via email (business at doombloomart.com).

In the survey you can tell me if you want to receive your order asp or not, refer to the last update. For some items like acrylic charms and lanyards, you can choose the designs you want. Otherwise it‘s mostly your address info.

I will lock orders, addresses and charge cards pretty much as the survey responses come in and shipping starts immediately tomorrow! I will inform you all about the tracking options once the parcels are no their way. 

Failed Pledges

Please check your pledge status by tapping your profile picture on the top right corner, then
» Your Pledges & Surveys » Cozy Tea & Magic Gift Shop » View Pledge 
If it says „You were charged on XY“ with a green checkmark, you are all good! If you are not, you may have to check your balance or call your bank.

Estimated Times

I will pack all orders without the „No Rush“ incentive (it‘s in the survey)
- Shipping to the US is officially 8-11 days plus a bit of local transit time to the forwarding company and their processing time (2-3 days)
- Within Germany 2-3 days
- Europe 7-10 days
- Rest of the world depends on your local postal system, ranging from 10-20 days
these are appoximate times.

Support Pledges

If you have backed the „Build your own bundle“ tier but did not pick any add-ons, please skip the survey unless you want to pay postage for the freebies (you can get the free cat sticker + a no rush incentive, for example) or get some add-ons from the PM. The choice is yours! Don‘t fill it out if you don‘t want postage charged though. 

that‘s it for now!

Have a great one
Averil
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