The Snarky Company
CREATOR
🧙
Group-Collab Leader
1 day ago
Project Update: Manufacturing Update
Hey everyone,
I wanted to share another production update now that I’ve finished sorting through every design and inspecting each individual piece.
Unfortunately, after going through everything, my initial estimate was correct. For nearly every design, the majority of the pieces had the same quality issue with the metal plating. The defects appear as staining, discoloration, and tarnish-like marks on the surface of the metal that occurred during the manufacturing and finishing process. These are not marks that can be cleaned or polished away, and because of that, the affected pieces need to be remade.
The manufacturer has reviewed the issues and agreed to remake all affected pieces. I have worked with this factory for many years and this is the first time I have ever experienced a quality issue on this scale. While it is incredibly frustrating, they have acknowledged the problem and assured me they will be implementing stricter quality control measures during the remake process.
Unfortunately, this does mean that fulfillment will take longer than originally planned while we wait for the replacement pieces to be produced and shipped to me.
The good news is that not every piece was affected. There were some designs where I was able to pull enough standard-grade pieces that meet my quality standards, and those products are being prepared for shipping.
My next step is to go through every order and determine what can be shipped immediately versus what needs to wait for replacement pieces. Since many orders contain a mix of products, this is going to take some time. I’ll be creating fulfillment groups based on what I currently have in stock and what I’m waiting to receive from the remake.
As mentioned, I was able to pull some standard grade pieces that are able to be shipped, but it is going to take a bit of time to organize the logistical part of the shipping. In a situation where we have all of the products we just start from the top of the order list and start shipping, but creating segments based of what's available, and parsing through orders to ensure we have everything on that order takes time.
As mentioned, I was able to pull some standard grade pieces that are able to be shipped, but it is going to take a bit of time to organize the logistical part of the shipping. In a situation where we have all of the products we just start from the top of the order list and start shipping, but creating segments based of what's available, and parsing through orders to ensure we have everything on that order takes time.
I’ve attached photos below so you can see exactly what the quality issues look like. I always want to be transparent with you throughout this process, and while this delay is incredibly disappointing, I would rather take the extra time to make sure everyone receives the quality products they backed this project for.
The affected designs include:
The affected designs include:
- The Lunar Moth - Both Gold and Silver (more of the gold had defects, the silver has a decent amount of standard grade pieces)
- Dragon Skies - Both gold and black nickel
- Tea Time - All Variants (some of the gold and silver pieces are standard grade, 100% of the copper is defective)
- Shirebound - Both variants have some standard grade pieces
- Glass Garden
- Deluxe Grips - almost 100% of the deluxe designs, both the celestial, and the fated mates were defective
- All of the mini book stack pins and magnets
- Yuzu's Best Friend Pin
- All Dust Charms except the 3d moons
While not every single piece from these designs had issues, the majority of the inventory for each of these designs was affected and will need to be remade.
Thank you all so much for your patience and understanding. I know waiting longer is frustrating, and I truly appreciate your support while I work through the remakes and continue moving fulfillment forward as quickly as possible.
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