The Snarky Company

CREATOR

1 day ago

Project Update: Project Update: FIRMLY GRASP IT - Project Closing - Please Read All Information on End of Project Details 🎉

Hey everyone,

This is a notification to let you know that this project is coming to an end and to provide you with the last shipping update, as well as end of project information.

All orders marked as "ready to ship" in Backerkit have been packed! There are 27 packages that will be picked up today.

If you have not received your package yet please check your email for a tracking email from Backerkit. Your package may have been shipped but has not yet made it to you. Your tracking email will have your tracking number for USPS.

If you have not received your package, please first check your tracking email, or please review the following criteria for why you may not have received a package.

🚨 Incomplete Surveys and Charges

There are backers who paid for their pledge, but did not complete their survey. As well as backers with failed shipping payments. If you’re one of these backers, you have 1 week from today (08/31/2026) to fill out your survey and pay for shipping. If you do not complete your survey within the week (by 09/07/2026), per the terms and conditions of this project, that you agreed to when you submitted and paid for your pledge, you forfeit your rewards and will not be given a refund, or your rewards.

There are currently a few backers with failed survey charges. This means that you filled out your survey and provided card details, but when we charged your card for shipping, the payment failed. If you do not complete your payment within 1 week (by 09/07/2026) per the terms and conditions of this project, that you agreed to when you submitted and paid for your pledge, you forfeit your rewards and will not be given a refund, or your rewards

Please note that the project will close on September 8th, 2026. After that date we do not check the pledge manager. While you will still be able to complete your survey after that date, your order will not be fulfilled.

The Switch from 30 Days to 1 Week

Previously, backers with an incomplete survey or failed payment had 30 days after a project was completed to resolve their pledge. Moving forward, that window will be shortened to one week.

By the time a project is ready to ship, several months have typically passed since the campaign ended. During that time, backers have multiple opportunities to complete their surveys, resolve payment issues, and update their information. We also send several reminders and project updates leading up to shipping.

As a small business, once fulfillment is complete, we need to be able to close out a project and move on to the next. Holding unclaimed rewards for extended periods means keeping inventory that could otherwise be sold online or at markets, and we simply do not have the capacity to warehouse extra merchandise indefinitely.

We believe the months between the end of a campaign and fulfillment provide a reasonable amount of time to complete your survey and payment. As creators, it is our responsibility to clearly communicate deadlines and send reminders, but backers also share responsibility for completing the necessary steps to receive their rewards.

📦 Orders that were returned to sender

If we receive an order that’s been returned to sender, we send an email to the email associated with the pledge l to let you know. That email will contain information on how to get your package sent out again. If we do not receive a response within 2 weeks of our initial email, you forfeit your rewards and will not be given a refund.

📦 Never received orders

If your order tracking email says “delivered”, but you did not receive your order, please first contact your local post office with your tracking number. Your post office is the best chance of finding the lost order. If your local post office cannot locate your package, please email us at [email protected]

If you did not receive your package because of an address change, or because you entered the wrong address, and did not notify us of an address change, we can ship your order again, but as a backer you are responsible for paying a second shipping fee, per the terms and conditions of this project. If you did notify us of an address change but have not received your order, please email us at [email protected]

For any backers who are unable to locate their package, you will have 30 days from today to September 30th, 2026 to notify us that you did not receive your package. If you contact us after September 30th, 2026 per the terms and conditions of this project, that you agreed to when you submitted and paid for your pledge, you forfeit your rewards and will not be given a refund, or your rewards.

📦 Damaged, Incorrect, or Missing Items

If your package arrives damaged, contains an incorrect item, or is missing an item from your order, please email us at [email protected] within 2 weeks of delivery.

Please include the name and email address associated with your pledge, a description of the issue, and photos of the package and/or items when applicable. This will help us locate your order and resolve the issue as quickly as possible.

Issues reported more than 2 weeks after the package was delivered may no longer be eligible for a replacement or other resolution.

We are willing to work with backers however we can to help get any missing orders into your hands. If your order is missing please contact us within the timelines stated above. We can only notify backers with so many updates, it is partial backer responsibility to ensure you've received your package, and to notify us in a timely manner if you did not.

If you want to check the status of your order, please reach out to us at [email protected] with the name and email associated with your pledge.

Please do not leave comments on this campaign page asking for information about your order. Comments are not monitored daily and we do not respond to private inquires on this page. If you need information about your order, the best course of action is to email us.

❤️ I want to thank all of you who have supported this campaign and any of my previous campaigns. You make it possible for me to run this business, and I am so happy and appreciative to have connected with and met so many people who enjoy my art.❤️

Cheers,
Liz

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