Hey everyone,
This is an update to let you know that since this project has completed shipping, it is now closing. Below I've pasted a previous update that contains all informa...
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The Snarky Company
about 1 year ago
Final Shipping Update - Please read! Important information!
Hey everyone,
This is a final shipping update to give you all the information about shipping and your order. Shipping for this project was completed yesterday and those order...
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The Snarky Company
about 1 year ago
Pretty Petty Shipping Update!
Hey everyone,
There are only about 100 orders left to ship on this project, so we're almost there. I recently had a realization about my email inbox that had me feeling kind o...
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0
2
The Snarky Company
about 1 year ago
Shipping Update!
Hey everyone,
I'm just dropping by with a shipping update for the Pretty Petty Campaign. Shipping for this campaign is 50% done. I just received the last batch of pins from...
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0
The Snarky Company
about 1 year ago
February Shipping Update
Hey everyone,
Another package of pins will be arriving soon from the manufacturer. This package contains the remaining pins, minus the "It's You" pins. The It's You pins we...
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0
The Snarky Company
about 1 year ago
Information about tracking numbers
Hey everyone,
Shipping has begun for the designs that have arrived, and there is some important information about tracking numbers that you need to know. Any pledge or order t...
This is an update to let you know that since this project has completed shipping, it is now closing. Below I've pasted a previous update that contains all information and deadlines for never received packages, returned packages, or unfinished surveys.
Final shipping update, originally posted March 4th
This is a final shipping update to give you all the information about shipping and your order. Shipping for this project was completed yesterday and those orders will be going to the post office today. If you did not receive your order yet, please check for a tracking email from BackerKit. If your order was packed this week, you’ll notice that your pins are on older backing cards from a previous campaign. We ran out of our regular backing cards, and instead of having you wait, and since most people throw backing cards away, we shipped them on the older cards.
If you have not received your order, please read the important information below. This information contains details, policies, and timelines related to your order.
Incomplete Surveys
There are eight backers who paid for their pledge, but did not complete their survey, or complete the shipping payment. If you’re one of these backers, you have 30 days from today (May 4th, 2023) to fill out your survey and pay for shipping. If you do not complete your survey within the 30 days, per the terms and conditions of this project, you forfeit your rewards and will not be given a refund.
Charge Disputed
There are a few backers who completed their survey, but their bank disputed the pledge charge after the survey was complete. This means that you were able to submit your survey, but you did not pay for your pledge since the bank revoked the funds. If this happened to your order we sent an email with information on how to pay for your pledge. If we do not receive an email within 30 days of when we first reached out, you will forfeit your rewards and will not be given a refund.
Fresh Pins and Unicorn Pins
We currently have an order of Fresh pins and Unicorn pins on backorder from the manufacturer. We used to manufacture these pins with another factory, but we were unhappy with the quality of the latest order, so we switched the manufacturer and are waiting for that order. If your order contained a fresh pin or a unicorn pin, and was packed this week, you’ll notice these pins are missing from your order. We did not want you to wait for your order, so we shipped all other items. When the fresh pins and the unicorn pins arrive we will ship them separately. If you do not want to wait for the Fresh pin to be shipped, you can email us at [email protected] and we can let you know how you can get a refund for that pin.
Orders that were returned to sender
If we receive an order that’s been returned to sender, we will email you to let you know. That email will contain information on how to get your package. If we do not receive a response within 45 days of our initial email, you forfeit your rewards and will not be given a refund.
Never received orders
If your order tracking email says “delivered”, but you did not receive your order, please first contact your local post office with your tracking number. Your post office is the best chance of finding the lost order. If your local post office cannot locate your package, please email us at [email protected]
If you did not receive your package because of an address change, or because you entered the wrong address, and did not notify us of an address change, we can ship your order again, but the backer is responsible for paying a second shipping fee. If you did notify us of an address change but have not received your order, please email us at [email protected]
If you want to check the status of your order, please reach out to us at [email protected] with the name and email associated with your pledge.
If you are interested in purchasing more Pretty Petty Pins, we will be listing the extras this week in our Etsy shop.
This is a final shipping update to give you all the information about shipping and your order. Shipping for this project was completed yesterday and those orders will be going to the post office today. If you did not receive your order yet, please check for a tracking email from BackerKit. If your order was packed this week, you’ll notice that your pins are on older backing cards from a previous campaign. We ran out of our regular backing cards, and instead of having you wait, and since most people throw backing cards away, we shipped them on the older cards.
If you have not received your order, please read the important information below. This information contains details, policies, and timelines related to your order.
Incomplete Surveys
There are eight backers who paid for their pledge, but did not complete their survey, or complete the shipping payment. If you’re one of these backers, you have 30 days from today (May 4th, 2023) to fill out your survey and pay for shipping. If you do not complete your survey within the 30 days, per the terms and conditions of this project, you forfeit your rewards and will not be given a refund.
Charge Disputed
There are a few backers who completed their survey, but their bank disputed the pledge charge after the survey was complete. This means that you were able to submit your survey, but you did not pay for your pledge since the bank revoked the funds. If this happened to your order we sent an email with information on how to pay for your pledge. If we do not receive an email within 30 days of when we first reached out, you will forfeit your rewards and will not be given a refund.
Fresh Pins and Unicorn Pins
We currently have an order of Fresh pins and Unicorn pins on backorder from the manufacturer. We used to manufacture these pins with another factory, but we were unhappy with the quality of the latest order, so we switched the manufacturer and are waiting for that order. If your order contained a fresh pin or a unicorn pin, and was packed this week, you’ll notice these pins are missing from your order. We did not want you to wait for your order, so we shipped all other items. When the fresh pins and the unicorn pins arrive we will ship them separately. If you do not want to wait for the Fresh pin to be shipped, you can email us at [email protected] and we can let you know how you can get a refund for that pin.
Orders that were returned to sender
If we receive an order that’s been returned to sender, we will email you to let you know. That email will contain information on how to get your package. If we do not receive a response within 45 days of our initial email, you forfeit your rewards and will not be given a refund.
Never received orders
If your order tracking email says “delivered”, but you did not receive your order, please first contact your local post office with your tracking number. Your post office is the best chance of finding the lost order. If your local post office cannot locate your package, please email us at [email protected]
If you did not receive your package because of an address change, or because you entered the wrong address, and did not notify us of an address change, we can ship your order again, but the backer is responsible for paying a second shipping fee. If you did notify us of an address change but have not received your order, please email us at [email protected]
If you want to check the status of your order, please reach out to us at [email protected] with the name and email associated with your pledge.
If you are interested in purchasing more Pretty Petty Pins, we will be listing the extras this week in our Etsy shop.
There are only about 100 orders left to ship on this project, so we're almost there. I recently had a realization about my email inbox that had me feeling kind of dumb. My email account for order inquiries was on the sent inbox, so every time I refreshed it I saw no new emails. I did think it was weird that I didn't have any emails, but at the same time that inbox doesn't get alot of action. I did realize today that it was on the wrong tab, so I clicked on the inbox tab and had about 12 unanswered emails since February. If you sent me an email and did not get a response, please check your inbox now, as I've replied to all those emails. If you emailed me about an address change or an order update, there should now be a response in your inbox. If you emailed BackerKit's support, please email me directly instead at [email protected].
If you have not received your order, you could still be in the hundred orders that have not shipped yet, and will be going out this week. If you'd like to check on your order status, please email me directly at [email protected].
I'm just dropping by with a shipping update for the Pretty Petty Campaign. Shipping for this campaign is 50% done. I just received the last batch of pins from the manufacturer last week, and I'm packing orders every day. I expect to have shipping complete in two weeks time. If you are wondering if your order shipped, please search your email for a tracking email from BackerKit. If you do not have a tracking email then your order is probably in the remaining unshipped orders, and will be coming soon. If you aren't sure or want to double check on your order, please email me at [email protected]and I can check for you.
If you received your pretty petty pins and want more, just hold tight. Once shipping is complete, any leftover merchandise from this campaign will be posted for sale on Etsy.
In other news, The Snarky Company recently launched the Own Your Stigma - Part 2 campaign. A pin campaign all about mental health and the associated stigma. You can check out our new campaign here.
If you already received your pretty petty order, drop a comment with your favorite pin design!
Another package of pins will be arriving soon from the manufacturer. This package contains the remaining pins, minus the "It's You" pins. The It's You pins were the pins that had the manufacturing error, and so they had to be redone. They will hopefully be done next week. As soon as the package arrives I will do a quality check and start shipping them out. In the meantime, please check out these photos.
If you need to update your shipping address, please email me at [email protected]
Shipping has begun for the designs that have arrived, and there is some important information about tracking numbers that you need to know. Any pledge or order that includes a pin will come with a tracking number. If you ordered stickers only, your order will ship via letter format and will not come with tracking. When a shipping label is purchased a tracking email is automatically sent to the email address associated with your order. Please keep in mind that while you will receive an email with a tracking number, it may take a few days for tracking information to appear. I typically print out several labels at once, pack them over the course of a few days, and then make one large drop-off at the post office.
International Orders - All international orders are shipped through the USPS to their destination country, and then transferred through your countries postal service to you. International orders can take anywhere from 2-6 weeks to arrive.
UK Backers
Recently there has been some confusing information about international delivers to and from the UK, due to the cyber attack. I will be shipping two UK orders this week and monitoring their tracking to see if they arrive. If I have any issues with these orders, I will look into an alternate shipping method and send out an update with any information regarding a new shipping company.
If you have any questions about where your package is, please email me [email protected] with your name and email associated with your pledge.
Cheers, Liz
This update was written with the help of boo.ai, an AI powered writing assistant.
Over the weekend I received half of the designs from this collection. The pins that arrived are: B.O.M.B Dead to Me Fly Away Imagination Game Over Pins Petty Pins Salty Stay Petty Limited Edition Pin
I will begin shipping orders this week that include those designs. If your order has another design that hasn't arrived yet, your order will ship mid February.
Shipping begins this week so now is the time to update your shipping address. If you do need to update your shipping address during the shipping process, please let us know asap. You can email [email protected] with your full name and new shipping address.
Coupon Code As a reminder, the 40% coupon code is good until February 17th. To get 40% off your order in our Etsy Shop, use code PRETTYPETTY at checkout.
Just an update to let you know that half of the designs were shipped off to me a few days ago, and the other half are expected the second week in February. As a thanks for all your patience, I'm dropping a 40% off store coupon in this update. If you need to update your shipping address feel free to email me with your full name and new address at [email protected].
40% off your total order of $15.00 or more, just enter the above code on the checkout page. This code can be used more than once and is good through 02/15.
I'm dropping by with a shipping update. While I was hoping to have all the pins by this week, it looks like they won't be arriving until the second week of February. I unfortunately made a mistake when approving one of the design proofs so some pins were made incorrectly. I had to have those pins remade and it ended up being a very costly mistake on my part. The factory is also currently on break for the Chinese Lunar new year. Thanks for all your patience thus far.
Since I expect shipping to start in mid February now is the time to update your shipping address. If you need to update your shipping address, please email me at [email protected] with your name and new shipping address. I may not get back to your email right away, but I will send you a confirmation email once your address has been updated. I will also be posting another update right before shipping begins as a second reminder to make sure you have the correct shipping address.
In other news, The Snarky Company will be launching a new pin collection via BackerKit Crowdfunding on March 7th, 2023. Here's a hint about this new collection: this pin collection will be a part 2 of a previous pin collection that was launched on Kickstarter in 2019. In the next update I'll post a link to where you can sign up to be notified about this project.
Cheers,
Liz
This post was written with the help of boo.ai, an AI powered writing assistant.
I am here with a manufacturing and shipping update for the Pretty Petty Pin Campaign. I spoke with my manufacturer this past week and he's sent over some photos of the pins in production. I've posted those photos below so you can take a look. Keep in mind that the quality of manufacturer photos are never really great. I am hoping for the pins to be finished by mid January and shipped out to me by the end of January. As soon as they arrive I will preform quality checks and prepare them for shipment. I will put out an update before shipping begins to give you a chance to update your shipping address if needed. If you'd like to update your shipping address now, please email me [email protected] with the name, email associated with your pledge, and updated shipping address. I am hoping to have all of the pins shipped out by mid to late February.
This update is also to let you know that I will be cancelling any unpaid surveys on January 4th. This means you pledged to the campaign but your initial payment never went through and your survey was never completed or updated with a new form of payment. These are considered abandoned and unpaid pledges. If you are one of these people and still want to get your pins, or need more time for payment, please contact me at [email protected] before January 4th. There are also a few surveys where backers have paid for their original pledge, but have not filled out their surveys. If your pledge has already been paid we will not cancel your survey on Jan 4th. If you are one of these people, please fill out your survey ASAP. If you are having trouble finding your survey you can email me at the above email.
If you have any other questions related to this campaign please feel free to email me at the above email.
Cheers and Happy New Year,
Liz
This update was written with the help ofBoo.ai, an AI-powered writing assistant.
I'm just dropping in to showcase the Patreon pin of the month for December. This month's pin is based off candy conversation hearts, but with a snarky twist. It's the conversation heart I wish I could have given to anyone who's tried to gaslight me. This pin design also fits in well with the theme of this campaign.
I know it's only December but with manufacturing and shipping times, this pin will make it to you in time for Valentine's day. If you are interested in getting this pin be sure to sign up to the Snarky Co. Patreon before December 1st. Patron's are charged on the first of the month. Patreon is a monthly pin subscription where you will receive a unique pin design each month, along with discount codes only available to patrons, and special patron only tiers for crowdfunded campaigns.
I just wanted to let you know that I am extending the backer discount code for Black Friday . In our Etsy shop you can get 40% off your total order of $20 or more, just use code: BF2022. This code will now be good through December 5th. Feel free to use the code as many times as you like.
I am dropping in to give a quick campaign update and a black Friday discount code.
Black Friday Discount Code (40% off): This holiday season all Backers of this campaign, as well as patrons of my Patreon, will receive a Black Friday Discount code. This code can be used in our Etsy Shop and will be good for 40% off your total order of $20 or more. The code is: BF2022 and will be valid from 11/22 - 11/28. Feel free to use this coupon code as many times as you'd like. Please note that orders placed from now until 12/28 will not be shipped out until 11/29.
Campaign Update: The pins have been ordered and I am currently working with the manufacturer to approve the final artwork. Manufacturing can take roughly 6-10 weeks, but I expect it to be closer to 8 weeks because a large quantity of pins was ordered. Once the pins have arrived I will post an update with a last call for address updates. If you have not filled out your campaign survey yet, please do so asap.
I'm just dropping in to give a campaign update and a survey reminder. If you haven't filled out your survey please do so asap. The lockdown date passed on October 21st, which means you may not be guaranteed your design choices if you fill out your survey after the lockdown date. If you need any information on surveys or how to find your survey, you can find that here.
Currently I am working with my manufacturer on finalizing the designs and will be submitting final quantities on Monday. If you have any questions please email [email protected].
This is just a reminder that tomorrow is the lockdown date. I will be locking surveys after 6pm EST on October 21st, 2022. If you need to make any changes or updates to your survey, please do so before tomorrow. If you haven't filled out your survey, please fill it out asap. Design choices are not guaranteed if you fill out your survey after the lockdown date. If you need help with your survey please email us at [email protected]
