Question 1

Refunds and Returns

Accepted Answer

After your order is locked in through your post-campaign survey, we are unable to offer returns or exchanges.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. (See Pin Grading section to evaluate if your pin is damaged).

Question 2

Terms and Conditons

Accepted Answer

By pledging to this campaign you are stating that you understand all the below information and agree to our terms and conditions.

Early Bird Pledge Levels
Early Bird pledge levels are only available for the first 48 hours of the campaign! Early bird backers will an incentive, to be decided on the campaign page.

Backer Responsibility
As a backer you are responsible for completing your survey and paying shipping fees within a timely manner, to receive your rewards. As creators we are only able to communicate with backers through project updates and reminder emails (email correspondence will be sent to the email on file for your pledge). As a backer it is your responsibility to check and read project updates, and to check for survey emails. If you fail to stay updated and do not complete your survey, you could forfeit your rewards. (Read more about reward forfeiture below)

Manufacturing
I'll be using trusted manufacturers that i've worked with before, but occasionally things happen and there are minor delays in manufacturing.

I will always be upfront with backers along the way. I will disclose any setbacks, delays, and any other pertinent updates.

It's important to understand that this is a crowdfunded campaign. Crowdfunded campaigns are often subject to delays due to unforeseen circumstances. Please also understand that money pledged to a crowdfunded campaign is a donation or investment. This is not an online store and you will not immediately receive your rewards after pledging.

Please note that minor changes may occur in production, and that the images presented here are my mock up designs. There is a possibility of slight changes in color and size in the physical item.

Pin Grades
The Snarky Company offers two grades of pins, First Grade, and B Grade. First Grade pins are the only pins offered in crowdfunded campaigns. Our pins are handmade and may have minor cosmetic imperfections.
Examples of First Grade imperfections are as follows, but not limited to:
- Small buff marks, scuffs, or scratches on metal/enamel
- Small specks, pores, or bubbles anywhere on the pin
- Slightly low or uneven fills
- Slightly misaligned screenprinted details (for pins with screenprinting)
- Slight variations in the distribution of glitter
- Slight defects in text (this is usually only in pins with small text)
We want to make you aware that these First Grade pins may have small imperfections, but 99% of the time, these imperfections are non-existent or not noticeable.

An important note about color and size.
It is crucial to understand that while we have made pins before, the pins in this campaign have not yet been manufactured. The designs you see on this page are mockups, which means the final product may vary in color and size. From our experience, the majority of our pins turn out looking like the mockup design.

Different computers, phones, and other devices have different screen settings which means coloration may vary between screens. We use a Pantone Solid Coated book to choose the colors for our designs. The manufacturers use those Pantone numbers to know which colors to mix and apply where, however, looking at a Pantone swatch on paper, is different than looking at a Pantone color in enamel.
Each mockup has a rough estimate of what the size will be. Our sizes are either specifying the general height or width of the pin. The actual size of the physical product may vary.

Glitters, translucent enamel, sand blasted enamel, pearl enamel, and metal plating colors may vary on the physical product.

Refunds or Exchanges
After the campaign has ended, you will have ample time to make your design selections in your BackerKit survey. You will be notified before surveys are locked down and any add-ons are charged. Once your order is locked down, we have a no refunds or exchanges policy. The only time we will issue a refund or replacement, is in extenuating circumstances, or if your pin arrives damaged (please read the section on pin grades to determine if your pin is damaged). If you believe your pin was damaged in transit, please reach out to us immediately and attach photos of the damaged pin.

Forfeiture of Rewards
Once project shipping is completed backers will be notified via a campaign update. This campaign update with have a final survey completion date. If your survey is not completed, and your shipping costs not paid by the completion date, you will forfeit your pledge payment and rewards. We will not fulfill forfeited rewards and pledge levels after the completion date

Lost or never received packages - Forfeiture of rewards
We make every attempt to get your package from our facility to your home. Packages for this campaign will come with a tracking number. Regardless of tracking numbers, sometimes packages are lost in the mail. We will notify backers with an update when the project is near completion. If you have not received your package by the completion of the shipping process, you will have an extended period of time to contact us about a missing package. If you do not contact us within that extended period of time about a lost or never received package, you will forfeit your rewards and we will not provide a refund or re-ship your rewards.

Rubber Backs vs. Locking Backs
Each pin from our campaign will come with rubber backs, but we highly recommend purchasing locking backs. If you choose to adhere your pin to a jacket, bag, or other item, with a rubber back, and it falls off, we will not replace the missing pin. We do offer locking backs through our add-ons section in your survey.

Shipping Policies
Please visit the shipping section to read about these policies.

Snarky Co. Tinsel & Trinkets ✨

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Snarky Co. Tinsel & Trinkets ✨

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✨Tinsel and Trinkets ✨

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Early Bird - First 48 Hours

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Bundles and Add-ons

Please navigate to the add-ons section to view all available items: click here!

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