Frequently Asked Questions
Find answers to your questions
Project FAQ
For the full information and fun pin lore descriptions please check out my Pintopia Fully Funded Apotheca Campaign here: https://www.backerkit.com/c/projects/elmtree-studio/apotheca
We will have a Premium option for gift ready packaging that comes with a burlap baggy that fits up to 2 pins, holiday original artwork card and envelope and holiday companion die-cut sticker. We will also have an envelope and tag option for smaller items like stickers and magnets that comes with themed envelope and tag. You will be able to upgrade to this through the survey at the end of the Market.
You will receive your survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees. The survey will be sent to the email address we have on file with your pledge. Any additional payment will be charged when you complete your survey and confirm your order.
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the market ends. And after you finish the survey for the shipping and any additional items you have added.
For any questions you can contact me by email at [email protected] or you can reach me on Instagram at @elmtree.studio
Unfortunately, I am unable to offer shipping to the EU at this time. Due to the new General Product Safety Regulation (GPSR) requirements, small businesses like mine face significant challenges in complying with these new safety and documentation standards. This includes increased costs and administrative work that are difficult to manage at my scale. I am exploring ways to comply with the GPSR and hope to offer EU shipping in the future. Please stay connected via social media or my newsletter for updates.
Returns and exchanges are not accepted. But please contact us if you have problems with your order.
If you're a retailer looking to support this project, contact us. We'd be happy to work with you.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.