BackerKit FAQ

How does BackerKit crowdfunding work?

Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.

To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.

All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.

Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.

Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.

When will I be charged for my pledge?

Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.

What happens after the campaign is over?

The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.

The survey will be sent to the email address we have on file with your pledge.

Any additional payment will be charged when you complete your survey and confirm your order.

Project FAQ

What age range is this game suitable for?

Land of Eem is recommended for ages 12 and up, however, younger children can easily play as well with help.

I need assistance with my pledge or have a question about the campaign, who should I contact?

Please reach out with customer service related issues to [email protected].

How and when can I add-on items?

You will receive an email after the campaign ends to collect your address and payment for shipping. This email will link to your BackerKit account and provide access to the add-on store where you can purchase the add-on items at an exclusive backer discount!

What is the estimated fulfillment date?

Anticipated fulfillment timeframe is Third Quarter 2023. We will post regular updates on the campaign with manufacturing progress and more specific dates once we secure them from our partners.

Is shipping included in the price of the pledge tiers?

No, shipping will be collected via the survey you will be sent from BackerKit via email several weeks after the campaign ends.

I'm so excited about this game and would love to send one to a friend! Can I pledge for multiple tiers and have them shipped to separate addresses?

Unfortunately, you can only pledge for one tier per account and all items in the pledge associated with that account will ship at once to the one address provided. Additional copies of the game and all of the add-on items will be available for you to purchase for gifts in the add-on store post campaign. If you would still like a pledge to ship directly to a friend or family member, you can pledge under a separate account and purchase another tier to be sent to their separate address.

How and when will the digital files be delivered?

The digital files will be delivered via Backerkit and the website Drive Thru RPG. Why two places? Many gamers like to have their digital files collected in one place and Drive Thru RPG provides a great resource for that! For Backerkit you will receive an update in the same BackerKit account you access post campaign to provide your shipping and add-on purchases when the file is available. This will happen after all orders are locked and payment has been collected. For Drive Thru RPG, you will receive an email when the files have been uploaded. Digital fulfillment will begin before physical fulfillment and we will post an update in the campaign with a timeline once those files are complete.

I am a retailer and have a question about my pledge.

Please reach out to our Wholesale Manager at [email protected] for retailer related questions.

If I switch my pledge level, will I keep my Day 1 Freebies?

Yes! Your pledge is always tied to the date and time you initially pledged, so your Resting Lich Shirt and/ or Catypillar Patch are SAFE! Feel free to upgrade your pledge at any point during the campaign to another pledge level AND keep your Day 1 Freebies!

How will I know that I am receiving the Day 1 Freebies?

As long as you pledge before Thursday July 14th at 11:59pm ET then you are all set to receive the Cattypillar Patch (all physical tiers) or Cattypillar Patch + Resting Lich Face T-shirt (The Land of Eem Box Set or The Bard Supreme Set). You will see your freebies added to your pledge when you receive your post campaign BackerKit survey. If you have any questions please contact [email protected].

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