Frequently Asked Questions
Find answers to your questions
Project FAQ
Land of Eem is recommended for ages 12 and up, however, younger children can easily play as well with help.
Please reach out with customer service related issues to [email protected].
You will receive an email after the campaign ends to collect your address and payment for shipping. This email will link to your BackerKit account and provide access to the add-on store where you can purchase the add-on items at an exclusive backer discount!
Anticipated fulfillment timeframe is Third Quarter 2023. We will post regular updates on the campaign with manufacturing progress and more specific dates once we secure them from our partners.
No, shipping will be collected via the survey you will be sent from BackerKit via email several weeks after the campaign ends.
Unfortunately, you can only pledge for one tier per account and all items in the pledge associated with that account will ship at once to the one address provided. Additional copies of the game and all of the add-on items will be available for you to purchase for gifts in the add-on store post campaign. If you would still like a pledge to ship directly to a friend or family member, you can pledge under a separate account and purchase another tier to be sent to their separate address.
The digital files will be delivered via Backerkit and the website Drive Thru RPG. Why two places? Many gamers like to have their digital files collected in one place and Drive Thru RPG provides a great resource for that! For Backerkit you will receive an update in the same BackerKit account you access post campaign to provide your shipping and add-on purchases when the file is available. This will happen after all orders are locked and payment has been collected. For Drive Thru RPG, you will receive an email when the files have been uploaded. Digital fulfillment will begin before physical fulfillment and we will post an update in the campaign with a timeline once those files are complete.
Please reach out to our Wholesale Manager at [email protected] for retailer related questions.
Yes! Your pledge is always tied to the date and time you initially pledged, so your Resting Lich Shirt and/ or Catypillar Patch are SAFE! Feel free to upgrade your pledge at any point during the campaign to another pledge level AND keep your Day 1 Freebies!
As long as you pledge before Thursday July 14th at 11:59pm ET then you are all set to receive the Cattypillar Patch (all physical tiers) or Cattypillar Patch + Resting Lich Face T-shirt (The Land of Eem Box Set or The Bard Supreme Set). You will see your freebies added to your pledge when you receive your post campaign BackerKit survey. If you have any questions please contact [email protected].
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.