Hello! 

Just a quick update, I realize I forgot to post anything since we've been lost in the sauce of shipping the past month. 

At the beginning of October, the mass shipment of Voidlings arrived.  Previously, we had split Rain Dragon into two shipments that were spaced out about 6 months apart from each other.  Obviously, seeing a full dragon shipment at once was quite overwhelming!  Here's the picture of the deluge inside the Fedex truck:

As soon as we received the shipment, we started preparing orders that contained multiple dragons.  The dragon boxes have ended up being quite hefty, so we can only pack and ship so many per day (as more will not fit in our van).  We've been working tirelessly to get everything out, but the progress is a bit slow.

On a happier note, the shipment of Star Fawn finally arrived today!

We'll be checking them over (and examining their booties from where the tail resewing occurred).  Our shipping progress right now is:

We still have 148 packages left to ship; 18 packages remain with failed cards, and 15 surveys remain to be completed.  As a reminder, please fill out your survey and/or fix your credit card information so we can ship your order.  The cut off for finishing surveys and cards is December 31, 2026.  Some backers only need to fill their surveys so we can ship their items!

I've had some inquiries in the order in which we've shipped packages.  While we are trying to ship the largest packages first, this does not always happen.  This week we aim to finish: singular Rain dragon orders and orders containing 2 or more dragons.  Then we will move on to packing orders with the most plush, to orders with the least plush.  The embroidery on Void dragons needs a lot of time to check, which is why his orders will probably take the longest.  If you are concerned about your order, please email us at [email protected] and we can check where you are in the packing queue.

Thank you for coming along on this plush journey!  We're nearing the finish line!  I will make another announcement when we finish the bulk of shipping.  

Thanks!
Amanda + Cari

Just a reminder: Void Dragon Orders will be locking and charging on Monday September 21st!  We're anxiously awaiting the arrival of the dragon horde.  Tracking has not updated, so they haven't reached port yet, but we're hoping they will arrive beginning of October. 

On the Star Fawn front, we are happy to say Star Fawn's tail is now fixed and she is ready to ship from the factory to us! 

We paid for faster shipping on her, so hopefully she will arrive mid to end of October.  As such, we plan to lock and charge Star Fawn orders October 5th.

We will make another update once Void Dragon arrives.  Until then, if you have any questions or concerns, please email us at [email protected].

We are currently working away on shipping!  But we wanted to give a few updates on how things are going!

Currently, we have shipped 245 of 557 orders.  Currently, 19 backers are still needing to fill out their surveys and we have 10 backers who have outstanding card issues.  Don't forget to take care of these issues!  Orders without payment will be pushed to the back of the shipping queue and their shipping will be delayed.  We send periodic emails through Backerkit about issues, but some of these messages are sorted into spam.  If you have any questions about your pledge's charge, or are concerned it did not go thorough, please email us at [email protected] and we can check the status of your order.

Star Fawn finished production this week!  Once again, it's one step forward, another step back. 

When we received the final sample a few weeks ago, for some reason the mane on the back of Star Fawn's head was cut off.  We asked that the final production not have trimmed hair.  For this reason, we haven't really posted photos.

The army of Star Fawns was due to be completed this past week, and thankfully, she was made with her hair intact!  However, we noticed another major problem that needed to be corrected.

We noticed on the final version, the angle of her tail ended up sewn incorrectly.  They also sewed it further down on her rump than we had established with the prototype.   Unfortunately, this mean Star Fawn's shipping will be delayed because the factory needs to resew her tail in the correct position.

The factory has agreed to fix the tails, and now we are waiting for Star Fawn to complete tail surgery.  For now, we will hold off on locking and charging Star Fawn orders.

As stated previously, we've shipped 245 of 557 orders.  We are working on finishing orders that contain only fish and only goaticorns this week.

Next week we will be leaving for Sac Anime and Rose City Comic Con.  Shipping will be paused briefly while we are gone for these shows.  We may or may not be able to allow pick up at these events because some stock has already been divided and designated for shipping.  You can ask, but it may or may not be possible, depending on what items we have at these shows.

When we return home, we hope to continue shipping orders.  We're hoping by the end of September/beginning of October, the Void Dragon will arrive to us, and we can begin shipping those!  As such, we will lock and charge all Void Dragon orders on September 21st.  This way, we can be prepared for the onslaught of dark noodles before they descend upon us.

We will hold off on locking and charging orders with Star Fawn until she is ready to ship.  We noticed that some Star Fawn orders accidentally (by either a glitch with Backerkit's UI or human error, not sure, I thought I was doing everything correctly  :C ), so if you need these orders unlocked, please feel free to contact us.

We've noticed on some international packages that the shipping ended up being less than what was initially charged.  In those cases, we've provided a refund to the credit card you paid with.  With shipping rates continually changing, we will keep the current rates that we initially programmed into Backerkit's backend, and will keep providing refunds as we see overages occurring.  

We've been following the news closely, and at this time we are choosing to hold back on remaining Canadian orders on the off chance that some of the implemented tariffs are revoked.  Canadian backers already have to pay a lot in customs fees, and we definitely feel for you guys having to pay even more.  If you would like us to ship your order anyway, please let us know and we can do.  We are sorry for this delay.  We'll hold off on shipping them until we see changes OR until the end of the campaign, in hopes that the situation will improve.

Once again, we ask everyone with issues or timely questions to email us at [email protected] I keep encountering an issue where someone comments with a question or issue, and then Backerkit fails to notify me until days later (if at all).  I've also been replying to support tickets, and those replies have either vanished by way of spam filters or have glitched out entirely.  So our efforts to reply to everyone as quickly as possible has been foiled by technology in some way or another.  So we ask that you simply email us so we can reply quickly and efficiently.  It is not our intention to ignore anyone, and we don't want anyone to feel as if they have been ignored!  So!  Please email us, especially if it's a shipment issue.  Thank you to everyone who has reached out and emailed us regarding packages so far!  We appreciate your efforts!

As a note, we've had a few people miss the envelope of stickers in their box.  The stickers are in a small kraft brown envelope.  We're realizing now, it's easy to miss this envelope because it's the same color as the box. D:  We're now packing this on the top of the package, but if you are missing stickers, please keep an eye out for the envelope, because we realize now it's good as camouflaging itself as box.  Lesson learned, we will not use brown envelopes again!

That's it for this update!  I hope to be posting again in September with a Void Dragon announcement and positive news regarding Star Fawns completion.  Thanks for following along!

Amanda + Cari

Quick heads up: Lavender Goaticorn's tracking number just updated!  Which means a herd of purple hoofers will be arriving later this week!!! 

If your pledge contained a Lavender Goaticorn (and DOES NOT contain a Void Dragon or Star Fawn), you can expect your order to lock soon!  If you need to update your address or need additional time for shipping, please let us know!

Additionally, we just posted a poll for a new plush.  It is unrelated to Dragons or Goaticorns, but maybe you will enjoy seeing?  Please go vote for your favorite color! 

Hello Everyone!

Thank you to everyone who visited us at GenCon and Otakon!  It's been a real whirlwind!  This week, we finally received the pins that we were waiting on (Ashen Goaticorn, Sea Foam Capricorn and mini pins).  That means some shipping can commence!  Before I get into that, here's some general plush updates:

Plush

Void Dragon finished production this week!  Please behold the noodle pile!

We are now working on arranging shipping.  I think these guys should arrive to us at the beginning of October, although it could be slower.  New import regulations have meant that customs is processing imports a lot slower.  As such, we are still waiting on Lavender Goaticorn.  We also approved samples of Star Fawn this week.  The new sample arrived before Gen Con and looks great!  I will work on getting some photos together of her final sample soon, as well as the new pins we received.  

Photos have been kind of pushed back on the to do list because we just finished the aforementioned giant shows, as well as needing to start SHIPPING!  Which I will talk about next!

With mini pins, Ashen Wings and Capricorn pins arriving, we can now ship some orders!  You may have received an email about it.  Be sure to check your address and payment info, since we are starting to run cards and pack orders.  As a reminder, everything that does not contain Lavender Goaticorn, Star Fawn, or Void Dragon will proceed with shipping.  Still debating on what you want?  Just comment here or send us an email ( [email protected] ) and  we will remove your order form the shipping queue.  If your order locked prematurely and you need it unlocked, please message us as well.   

We have started shipping some orders already, but please note, the shipping may take through September for us to pack everything.  The size of the dragon boxes mean we can only physically transport so many plush per day to the post office.  Additionally, we go through and check plush for hanging threads or embroidery issues.  This can take a long time, especially when we have to inspect unwieldy dragons! 

When you receive your package, your box will contain a pack slip as a reminder of what you ordered.  If we forgot something OR there is an issue with your order, please fill out a support ticket or email us at [email protected].  It doesn't matter which option you choose, both will get forwarded to the same email.  Please do not message us on social media with issues.  Instagram, Facebook, comments on a random post, ect. are too easy for us to miss.  We don't want anyone to feel forgotten!  So please contact the email for help.

When you receive your plush, please keep in mind they might be slightly squashed in their box from traveling.  With Goaticorns, they might need their stuffing mushed around so they stand upright.  I usually twist the front and back legs gently to resettle the stuffing.  If their hair is messy, you can use a soft brush to gently comb it back into shape (we use a tangle teezer brush). If there are strings we have missed, you can carefully trim them down with cuticle scissors or other small pairs of scissors.  Dragons may require some combing and fluffing of his mane and tail.  There may occasionally be fur trapped in the seams of his mane; you can gently pull these out if they bother you. 

As a note, if you receive a plush with a taped or preopened plastic bag, do not worry!  It only means we opened it to trim threads or inspect the plush.  That said, we do miss things, so please email us or open a support ticket for assistance.  

Thank you all for your patience with this project!  We know everyone has been eagerly awaiting their pins and new plush friends!  We look forward to sending out everyone's orders that are ready in the coming weeks!