Thank you to everyone who visited us at GenCon and Otakon! It's been a real whirlwind! This week, we finally received the pins that we were waiting on (Ashen Goaticorn, Sea Foam Capricorn and mini pins). That means some shipping can commence! Before I get into that, here's some general plush updates:
Plush
Void Dragon finished production this week! Please behold the noodle pile!
We are now working on arranging shipping. I think these guys should arrive to us at the beginning of October, although it could be slower. New import regulations have meant that customs is processing imports a lot slower. As such, we are still waiting on Lavender Goaticorn. We also approved samples of Star Fawn this week. The new sample arrived before Gen Con and looks great! I will work on getting some photos together of her final sample soon, as well as the new pins we received.
Photos have been kind of pushed back on the to do list because we just finished the aforementioned giant shows, as well as needing to start SHIPPING! Which I will talk about next!
Shipping!!
With mini pins, Ashen Wings and Capricorn pins arriving, we can now ship some orders! You may have received an email about it. Be sure to check your address and payment info, since we are starting to run cards and pack orders. As a reminder, everything that does not contain Lavender Goaticorn, Star Fawn, or Void Dragon will proceed with shipping. Still debating on what you want? Just comment here or send us an email ( [email protected] ) and we will remove your order form the shipping queue. If your order locked prematurely and you need it unlocked, please message us as well.
We have started shipping some orders already, but please note, the shipping may take through September for us to pack everything. The size of the dragon boxes mean we can only physically transport so many plush per day to the post office. Additionally, we go through and check plush for hanging threads or embroidery issues. This can take a long time, especially when we have to inspect unwieldy dragons!
When you receive your package, your box will contain a pack slip as a reminder of what you ordered. If we forgot something OR there is an issue with your order, please fill out a support ticket or email us at [email protected]. It doesn't matter which option you choose, both will get forwarded to the same email. Please do not message us on social media with issues. Instagram, Facebook, comments on a random post, ect. are too easy for us to miss. We don't want anyone to feel forgotten! So please contact the email for help.
When you receive your plush, please keep in mind they might be slightly squashed in their box from traveling. With Goaticorns, they might need their stuffing mushed around so they stand upright. I usually twist the front and back legs gently to resettle the stuffing. If their hair is messy, you can use a soft brush to gently comb it back into shape (we use a tangle teezer brush). If there are strings we have missed, you can carefully trim them down with cuticle scissors or other small pairs of scissors. Dragons may require some combing and fluffing of his mane and tail. There may occasionally be fur trapped in the seams of his mane; you can gently pull these out if they bother you.
As a note, if you receive a plush with a taped or preopened plastic bag, do not worry! It only means we opened it to trim threads or inspect the plush. That said, we do miss things, so please email us or open a support ticket for assistance.
Thank you all for your patience with this project! We know everyone has been eagerly awaiting their pins and new plush friends! We look forward to sending out everyone's orders that are ready in the coming weeks!
