Hello!! I just wanted to make a quick update here to let you know that I have sent out an email to a subset of backers whose pledges I failed to export for fulfillment. I appreciate a few of you have been trying to get in touch and I'm very sorry for not keeping a better eye on the community section here and letting my emails get on top of me.
If you are still missing anything from your pledge and you did not get an email, please reach out to me at [email protected] and I will make sure you get your froggies or a refund!
Apologies again if this applies to you! Communication is the number one top most important thing in crowdfunding and I definitely dropped the ball there. This is not the experience I want for my backers and I will make sure for future projects that this doesn't happen again.
Quick update to let you know that the corrected Frogbat plushies have arrived and I have started fulfilling pledges including Frogbats! This is extra good news because it means we can avoid US tariffs on these packages too yippee!!
Leftovers from the campaign will be available on my online store later this month.
Underleaf Card Game + Fulfillment resumes on Monday!
Hello!! A couple of updates for you:
1. Underleaf Card Game is Live! 🐞
I usually try and fulfill a campaign before I start a new one but as a part of the Backerkit event Pocketopia, I had to pause fulfillment to focus on the campaign for Underleaf which launched today! If you're looking for a lovingly illustrated, nature themed, easy to play 15-minute card game that's perfect for taking on a café date or camping - Underleaf is for you!! Campaign ends April 03! Early bird tiers are open for the first 48 hours and if you're not into board games, there are a couple of enamel pins, stickers and keychains too!!
2. Fulfillment resumes on Monday! 🐸
All that said, now that Underleaf is under way, I will be aiming to complete fulfillment by the end of next week! Thanks so much for your patience!! I got almost 100% of the US pledges out already so Canadian and International pledges will be next.
I will also be replying to any outstanding emails, I know there were a few! Feel free to email me again if I haven't gotten back to you!!
3. Still waiting on the Frogbats!
Remakes are currently still in production, i'll let you know when they're on the way!
Plushies have arrived!! (. ❛ ᴗ ❛.) Please read for fulfillment updates!
Hello everyone! Exciting news - plushies, pins, lanyards and plushie keychains have all arrived and fulfillment will be beginning right away. I will be charging cards tomorrow morning - so just be aware of that if you see an unexpected charge.
There are two important notes about fulfillment:
1. US Tariffs
The arrival of the plushies is quite timely as it gives me just about two weeks to get US orders out before the woes of tariffs loom over us all again on March 1st. To avoid either you or I paying these charges and facing extra delays I will be prioritizing US pledges!
2.Frogbats Factory Error
Unfortunately the wings on the bats were sewn on backwards so they look a little bit like big armed frogs instead of cute little frog bats. I have already negotiated a complete remake with the factory but it will take extra time. :( The good news is that they'll arrive by air so they won't take a month in transit like the whole initial shipment. So here is my plan: Orders with Frogbats will be held back until I receive the remade plushies. UNLESS: You are in the US and your pledge tier is All-in or Five or Six Plushies. In this case I will be sending out your pledge asap and I will send along the updated frogbat (no extra shipping cost to you) when they're ready. This is just to get the highest value orders out ahead of the possible (??) tariffs. It's easier for me to eat the double shipping cost than the potential other fees for shipping later.
Thanks so much for reading and thank you for supporting this project! I am excited to send out these froggies!!!
Plushies almost ready to ship to me + some photos!
TLDR: Still waiting on the plushies to ship, once they've arrived (should take about a month) and are good to send out I will make an update and start charging cards. We're on track for a Feb/March fulfillment! :)
Happy New Year! Hope you all had a restful holiday! I am just waiting to get the tracking info for the plushies to me, should be any day now! In the meantime, here are some slightly unhinged photos of some half-finished froggies awaiting their new homes!
The wizards have yet to don their hats, the goths have yet to don their spikey collars and the warriors have yet to receive their weapons. :p
Next up I have the updated lanyard artwork as promised! The charms (not shown) on them are the same artwork as the pins! I hope you like 'em! :)
As always, thanks so much for the support! I'm looking forward to getting all these froggies out. :) Laura
Okay first of all - big lesson learned: get the samples ready before launch. (｡ŏ﹏ŏ) It was important to me (and hopefully to you too!) that you could see the plushies before you picked them out in the survey but it's pushed things back by a fair amount so I am grateful for your patience!! This month has also been so busy with spooky frog box, the online shops, markets and shows and personal stuff so I do apologize for the wait!!
That said -
Surveys are ready to go - I'll be sending out a smoke test to a random selection and provided all goes smoothly the rest will be out by the end of the week!
THANK YOU so much for supporting Frog Tree! ♥ Laura
and finally here are the photos of the final samples!!
Hello!! I just wanted to make a quick update here to let you know that I have sent out an email to a subset of backers whose pledges I failed to export for fulfillment. I appreciate a few of you have been trying to get in touch and I'm very sorry for not keeping a better eye on the community section here and letting my emails get on top of me.
If you are still missing anything from your pledge and you did not get an email, please reach out to me at [email protected] and I will make sure you get your froggies or a refund!
Apologies again if this applies to you! Communication is the number one top most important thing in crowdfunding and I definitely dropped the ball there. This is not the experience I want for my backers and I will make sure for future projects that this doesn't happen again.
Did anyone ever receive their pledge who was initially missed? Or even get a response from the creator since last summer?
They are clearly active here and on socials, but I can't get a reply anywhere.
Adding another in the long line of posts like this; has anyone heard back from the creator or gotten their missing order? They don't seem to respond to emails.
I sent an email in July and received an initial response, but haven't heard anything since, despite following up in July, September, November and February.
Would it be possible to get a reply or update?
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