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At long last my UPS account is showing a delivery date of May 2nd. The US ship has already begun it's journey back to China and it's more believable than a USPS delivery date, but after all this nonsense I reserve the right to be cynical and question it
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Has anyone received their tracking information for the UK yet? The ship has already made it stop here.
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Did you receive your pledge and if so do you mind giving your province or city. I'm in montreal and i haven't received anything yet
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So where are the books I'm specifically speaking for Canadian backers as its very apparent no one has gotten their books when we were told it would be the first 2 weeks of this month. what's the issue this time ?
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I am a rest of the world backer and at the day of writing I got my pledge delivered to me. Everything is in order, neatly packed and also includes the addon I ordered. It is, as expected, of top quality, so I hope that brings some comfort to those still waiting - in my view, it's well worth the wait. In hopes that someone from Ghostfire also sees this, I must stress that communication on this project definitely left something to be desired. While there have been some noticeable improvements, the support ticket that I opened regarding the project and was due in March (as suggested by the ticket itself) is still due a reply, and the box itself arrived unannounced - there is no tracking number in Backerkit and I had to reschedule delivery after a failed delivery attempt. I sincerely hope that you would prioritize customer relationship management in your current and future projects - most certainly, everyone would be delighted to receive the amazing things you produce without having to worry about the status of the projects.
Project Update: Fulfilment Update #5
Ships approaching! What to Expect.
US Backers
As such, we expect your tracking to start receiving updates from between April 20-25, assuming we don't get delayed on unloading or going through customs. We'll provide some more updates shortly after we dock to ensure there's a clear view of the timeline upon arrival.
CA Backers
UK Backers
European Backers
Oceanic and Rest of World Backers
That's all the information we have for now. As always, we will be back with another update as soon as we have more information.
The Ghostfire Gaming Team
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So Evri have apparently had my parcel since the 7th March (19 days ago)... I didn't get any shipping notifications or updates on my email, I just by chance checked the Backerkit pledge and it said my pledge was shipped, otherwise I'd have been clueless... I'm a UK backer, so is this a shipping issue with the vessel, or is it something else? Bit confused, so I'm just hoping somebody can reach out and put my mind at ease...
Project Update: Fulfilment Update #4
Hey Everyone!
US Backers
CA Backers
UK Backers
European Backers
Oceanic and Rest of World Backers
That's all the information we have for now. As always, we will be back with another update as soon as we have more information.
The Ghostfire Gaming Team
Project Update: Fulfilment Update #3
Hey Everyone!
That's all we have for now. We'll be back as soon as more information comes through! We're sorry this fulfilment period has taken longer that we would have liked and we're doing everything we can to get your pledges to you as soon as possible.
The Ghostfire Gaming Team
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Looks like we have movement as I just received my shipping notification and tracking number.
Project Update: Fulfilment Update #2
Hey Everyone!
Last time we left you we expected to have items shipping from our manufacturers to our fulfilment partners by the 14th of January. Unfortunately, our printing partner was unable to ship the items out until the 19th of January and it usually takes about a week to truck things from our printer in China to our fulfilment partner in Hong Kong.
All the items arrived with our fulfilment partner on the 29th of January, a few days later than expected, and were inbounded with the warehouse over the course of that week. Inbounding items means adding the product SKUs to the warehouse database, measuring and weighing each item and counting the items to ensure the right amounts of everything have been manufactured (ensuring nothing was short-shipped).
Since then the fulfilment team have been hard at work packing items into shipping boxes and making sure all the addons are added to the orders appropriately while simultaneously searching for containers to load the packages onto. Everything we need to send the packages has been sourced and at this stage we're waiting for the next sailing schedule to be released on the 18th of February to lock down some space on ships.
As always, there's something going on in the shipping industry which makes life more difficult. The Red Sea Crisis has caused major issues in the global shipping landscape and moved demand to alternative shipping lanes. As a small player in the shipping industry all we can do is work with our fulfilment partners to try and find space on ships as fast as possible. This is particularly evident in the European lanes as ships now need to avoid the Red Sea and Suez Canal and must go around Africa in order to reach Europe from Hong Kong. These delays have spurred increased demand which is making it more difficult to secure space on the ships.
Due to the increased demand on shipping vessels we're looking to send via airfreight for some regions where possible. In particular, we're hoping to send European packages via air if possible to avoid the additional delays caused by the longer trip around Africa. This is a substantially more expensive option, but we will not be passing any of these costs onto backers.
Our fulfilment partners have estimated that we can expect tracking for all orders by the 15th of March. As always, this is the best estimate they can provide at this point in time and estimates are subject to change.
That's all the information we have for now. More updates coming as we confirm timelines for specific regions.
The Ghostfire Gaming Team
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So when is it grounds to ask for a refund ? Cause I'm sure that's the only way we'd get a message back. I've emailed, posted here etc and no one has gotten back to me. This is becoming more ridiculous as the days pass. No one who backed should have to wait around and constantly email or check this page for an update it it shouldn't be our job to have to search for answers ultimately for it to fall on deaf ears..
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I've backed all their products. This is the first I've to let me down with the lack of communications. Now I worry about their future products. I have to say, this will probably be the last of their products I back. (Besides valikan clans, but that's already backed, so we'll see how it goes as well.)
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I emailed Ghostfire Support today about our issues with a lack of communication over the delays, and will update if I get a response. I also said, that if and only if the delays were such that an approximate time-frame on our receiving the physical copies wasn't possible, that at the bare minimum anyone waiting on them should at least receive the pdf's in the meantime. It feels quite calculated to omit them from even the higher tier box sets, but to sell them as an add-on, and then to have them be available on their shop for purchase while remaining silent for a month about fulfillment updates on the physical copies. Almost like it doesn't hurt to weaponize people's frustration or impatience to get a few extra digital purchases in the meantime. While that might be an unfair accusation to make, they've made it quite easy to do so by not responding to anyone here's quite reasonable questions.
