I'm checking here but if you want a quicker response please email at [email protected] using the email you used on backerkit or tell me the name you used on backerkit so I can search your order and help directly.

I can help with merging multiple orders into one order (so you pay one shipping fee) 
Removing shipping fees if your order has since changed. I notice you can change your order to remove physical items but then you will still have the shipping fee! So I can add complimentary credit to balance you out. 
Missing questions on surveys

Basically any problem, let me know!