Sir Gooey Lawrence
CREATOR
about 1 month ago
Project Update: Pledge Survey Update!
Hail, Citizens of Darkenhaven and fellow Gooey Adventurers!
Sir Gooey Lawrence, GooEyad, and the Goo Crew here with an important update regarding your pledge surveys.
We were preparing to send out the “smoke test” yesterday and we discovered an issue during our final review and testing. Said issue was a configuration problem that could have caused shipping rates to be calculated incorrectly. This could have potentially caused our shipping costs to calculate the rates at substantially higher amounts than they should actually be. Thus, rather than release the surveys with a known issue and attempt to correct it afterward, we are taking a little additional time to verify the product weights, shipping ranges, duties, tariff fees and destination rates. And please know we are very close to completing that task.
But… as a result, pledge surveys will now be released on this schedule:
- Today: Smoke Test (we send to 5% of the backers at each pledge level to ensure there are no errors).
- Monday: Review Smoke Test results and fix any final issues (we do not anticipate any).
- Monday, Tuesday the latest: Pledge surveys distributed to all backers.
Please know that the materials you will be receiving are substantial, and we need to make sure we have everything calculated correctly for all our sakes! The Worldbuilder Bundle alone contains more than 29 pounds of products before packaging. With shipments of this size... and backers joining us from around the world… making sure everything is configured correctly the first time is absolutely the right move.
Our little gooey team is completing the final shipping checks now. We will keep you updated and let you know as soon as the surveys are ready to be released. Once surveys are available and completed, digital rewards will become accessible as described in our previous update.
Aside from this short survey delay, everything continues moving forward. We are working closely with our printer to ensure that all your marvelous Darkenhaven and Gloomport items are produced to the tip-top quality you expect from the Goo Crew!
Thank you for your patience and understanding while we make sure this is done correctly. If you have any specific questions, please feel free to contact us at [email protected].
Until next time, may all of your adventures be sticky!
— Sir Gooey Lawrence, GooEyad, & The Goo Crew
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