Frequently Asked Questions
Find answers to your questions
Project FAQ
Hardships happen, and I understand. If you make a pledge but need to cancel it before the project ends, reach out to me! I will cancel your pledge and process the refund for you. ONCE THE CAMPAIGN ENDS: I will no longer offer refunds on pledges.
Unfortunately, I cannot ship to the EU/EEA/NI regions (European Union, Europe Economic Area, Northern Ireland). This is due to the new regulations under the General Product Safety Regulation (GPSR) and requiring an Authorized Representative to sell to the EU.
-Once we launch, the campaign will run until October 15th 2025. -Following the campaign's end, surveys will be sent out to collect shipping into, pledge details (which pins you want! :D), and payment methods will be charged. -Pins will be put into production in November. -The pins will be shipped to me from my manufacturer approx. late November. -Rewards will be shipped out ASAP after that! If all goes well, pins will be shipped mid-December!
You may be familiar with other crowdfunding platforms, such as Kickstarter. I have used Kickstarter for my previous merch projects. For this one, I thought I'd try BackerKit, as I hear it is a better platform for enamel pin artists! BackerKit works the same way as Kickstarter. Backers submit pledges to a crowdfunding campaign over a set period of time. If the campaign has reached the funding goal by the end date, the payment is processed, the product will be made, and the backers will receive their reward. If the funding goal IS NOT met, nothing is processed, and nothing is made. Essentially, it's an all or nothing. While this is nerve-wracking, it is also exciting, and encourages people to spread the word and get the hype out. It also creates a framework for the project timeline: from campaign start to rewards received.
As with all projects, there are risks and challenges along the way! The economy and tariffs are in an ever-changing landscape, right now. There could be increases, decreases, freezes, etc., between now and the project's end. This could cause delays in manufacturing or shipping. Fortunately, I am in close communication with my pin manufacturer on tariff and fee updates, and I will communicate any changes accordingly! <3 When the pins arrive, I will do a thorough quality-check to ensure the pins meet my quality standards. Transit time is also a common factor, as there could be delays with shipping product overseas. Again, I will update everyone on any delays ASAP!
So... what are tariffs? From Wikipedia: "A tariff or import tax is a duty imposed by a national government, customs territory, or supranational union on imports of goods and is paid by the importer. ... Besides being a source of revenue, import duties can also be a form of regulation of foreign trade and policy that burden foreign products to encourage or safeguard domestic industry." To small businesses and artists, however, this takes the form of an extra bill that we have to pay in order to receive our products at customs from our manufacturers. This extra expense and the ever-changing landscape has left artists like me feeling frustrated. So what do we do? Well, this is where you come in! By helping me fund this project, I can cover the restock costs as well as the tariffs.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.