Frequently Asked Questions
Find answers to your questions
Project FAQ
Pledging allows us to bring these products to life thanks to your help! If you pledge for all the products you're interested in (even if they're not unlocked), it actually allows us to unlock stretch goals quicker than if you didn't! Remember, you can always alter your pledge or cancel it entirely - a pledge is not a commitment up until the campaign ends.
All choices will be made after the campaign has ended! You'll receive an email to fill in a BackerKit survey, in which you can specify which design you want.
After selecting for a pledge tier, you'll be taken to the "Add-ons" section where you can select any other product that you'd like as an addition to your pledge. For example, you have pledged for one plushie, if you also want an extra sticker, you can add one (or more) as an add-on on top of your base pledge!
No, pledges will not be allowed refunds or cancellations after the campaign closes. This is because the money we have earned from the campaign will directly fund all of the production, shipping and materials costs. Please DO NOT back the project if you are unsure of your finances.
While it would be so sad to see you go, you may cancel your pledge BEFORE the backing period ends. Once the project's funding period closes, you WILL NOT be able to cancel or request a refund. So, please only back our project if you are 100% certain you want to adopt one (or more) of my plushies.
Although these plushies are meant for cuddling, I cannot recommend giving them to your pets or infant, as rough handling can result in harm if any pieces are swallowed. The Critters also do not like being torn up. It hurts them as much as it hurts my heart seeing them destroyed... so please don't do that!
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.