Frequently Asked Questions
Find answers to your questions
Project FAQ
These designs can be purchased as 1.75" pin and 2" vinyl sticker MUGSHOT options. BIRD CRIMES: Cockatiel, Budgie, Green Cheek Conure, Lovebird, Zebra Finch, Broody Hen, Sparrow, Pigeon, Cockatoo, Seagull and Kakapo. CRITTER CRIMES: Raccoon, Cat, Deer, Opossum, Red Fox, Bat, Rat, Coyote, Alligator, Bear, Sparkledog, Skunk, Dragon. This is the first time that A-grade DEER, FOX, ALLIGATOR pins will be available to customers after CRITTER CRIMES' BackerKit run. The DRAGON pin will be a full remake without a major visual error (a horizontal line across the bottom of the dragon character). The ROOSTER, PARROTLET, and IGUANA are not being offered due to low stock and low retail demand. I don't want to order another 50 run of them for them to not sell. The CORVID CRIMES pin is still a Pintopia 2024 exclusive, and cannot be purchased.
No. The nature of a crowdfunding project means you aren't just buying a product: you're funding the production, labor, and material costs that go into making it. By pledging, you're committing your part to a greater pot of money. Legally, technically, the rewards are just a "bonus." If one person decides to pull out of a pledge, it's annoying. If as few as three or four do, that's about fifteen packages that need to be shipped out of pocket. If thirty backers cancel, there goes my freight shipping costs to get pins from China to here. I do not offer refunds for pledges, addons, or shipping costs after a campaign closes.
I do not offer physical tiers to UK backers. UK shipping causes me too many headaches to be worth the money. If you are a UK backer interested in purchasing a large order (10+ pins), email me at [email protected]. Please note that KEN'S PIN HUSTLE has extremely strict, unforgiving policies in dealing with third party courier services. Do not place a pledge using a US-based courier company. If your pledge items are lost or you have an issues with customs or customer service, I cannot help you recover them.
I know you guys love CUSTOM CRIMES, but I can't promise that volume of quick-turnaround, high quality custom work at this time. They might be back later on. There's still a couple of Sponsor tiers if you want to help me make some more pins.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.